Inderdeep Kaur Email & Phone Number

Ottawa, Ontario, Canada

Gurgaon, Haryana

Client - Royal Bank of Scotland- Was responsible for formulating the Project Management Reports (including Plan on a Page), Project Scope, Requirements & Timelines, Build Requirements, Resourcing & Capacity Planning, Project Costs, Tools & Accesses, Testing & other actions. Thereby, evaluated project progress and communicated with the teams to ensure timely delivery of the project deliverables within the cost parameters.- Worked with BT Line of Business, Architectural Engineering & Design (AED) Team, Customer and Vendors to formulate a plan for the upcoming projects where other units or vendors were fundamental to complete the unit testing & other build requirements. - Established and communicated SMART (Specific, Measurable, Achievable, Relevant, Time bounded) goals to the project teams to ensure timely delivery of the project deliverables within the estimated project cost parameters- Regularly conducted periodic meetings with project stakeholders including vendors to unblock potential impediments and ascertain key milestones are met as per stipulated timelines.- Employed RAID analysis technique to identify and mitigate key project risks and issues while working with the vendor and ensure compliance with policies and procedures. - Provided assistance to the Service Managers, Account Managers, Technical Heads, and various internal/external teams to mitigate any risks in advance (of the live devices/applications) prior to the project implementation.- Responsible for preparing the roadmap and milestones of the project and ensured the end-to-end life-cycle delivery of the project by tracking & monitoring the actions by invoking standards of resilience for products/services by supplying improvement feedback. Finally, captured them as a learning in the form of a Knowledge Article for future implementations.

Gurgaon, Haryana

Client - Royal Bank of Scotland- Performed Root Cause Analysis (RCA) for more than 220 network critical incidents using the 5-Why’s technique. Subsequently implemented the identified permanent fixes/preventive actions by initiating new Projects, Changes, or Service Requests.- Engaged with internal/external stakeholders, third-party suppliers, and department heads to drive the proactive problem management using trend analysis technique.- Using Business Impact Assessment (BIA) template identified and flagged two significant, one major, and fifteen minor technical risks in scenarios where root cause of the issue was not known, or business funding was insufficient.

Gurgaon, Haryana, India

Client - SITA (Airport Digital Network Services)- Worked as a Single Point of Contact (SPOC) to coordinate the efforts between internal and external teams for resolving key complex operational issues, which use to impact business operations and customer satisfaction.- Managed and directed field engineers, third-party vendors, and telecom service providers to adequately test the reported live incidents and provide fix for such major chronic incidents.- Chaired bridge-calls with various business stakeholders to identify root-cause for major network outages. Submitted incident progress reports to Customer Service Manager (CSM) and Service Delivery Manager (SDM).- Was responsible to categorize and prioritize the customer incidents as per the business impact and technical urgency. - Whenever required, invoked technical escalation procedures relative to the appropriate SLAs. - Mentored freshmen and delivered the required trainings to client’s staff as and when required.

New Delhi, Delhi, India

Client - Hewlett Packard (HP)- Remotely troubleshooted Hewlett Packard Printers and provided technical support to customers located in United States and Canada.- Conducted promotional marketing campaign and sold Hewlett Packard products to North American customers amounting to USD 50K.- Was actively involved in business process improvement to handle customer escalation requests efficiently.

Postgraduate Degree, Computer Science

Bachelor Of Laws - Llb, Law

Postgraduate Degree, Business Administration And Management, General

Bachelor Of Technology - B.Tech., Information Technology, Grade: A+

Activities and Societies: Organizer of Tech Fest, Participated in various extra-curricular activities, Volunteership

Senior Secondary School, Senior Secondary School Certificate, Grade: A

Activities and Societies: Captain of Girls Sport House, Participated in Stage Drama for Women Rights, Volunteered in Tree Plantation drive.

Secondary School, High School/Secondary Certificate Programs, Grade: A

Activities and Societies: Participated in debate competitions and technical quizzes. Played in Women Cricket team at district level..