Anthony Robinson Email and Phone Number

Data-Driven Storytelling: Specialize in crafting compelling data-driven narratives that drive business changes, inform financial decisions, and identify new opportunities. My ability to translate complex data into actionable insights helps stakeholders make informed decisions.Technical Expertise: Utilize extensive knowledge of Power BI, Tableau, SQL, BigQuery, and Looker, along with a working familiarity with Python. These tools enable me to identify, retrieve, and analyze pertinent data efficiently.Stakeholder Engagement: Regularly present critical insights and data visualizations to key stakeholders, ensuring that data is accessible and understandable. This engagement helps to align business strategies with data-driven insights.Hands-On Project Experience: Have expanded my knowledge and expertise through hands-on projects with real-world implications. These projects have allowed me to apply theoretical knowledge in practical settings, resulting in impactful outcomes.Business Intelligence: Leverage data analytics to uncover trends, patterns, and insights that support strategic business initiatives and operational improvements. My work in business intelligence helps to streamline processes and enhance efficiency.Thriving in a Data-Driven Environment: Thrive in a data-driven environment where I can utilize my previous skills and knowledge of the business to bring data to life. My background in various roles within the company allows me to understand the broader business context and apply data insights effectively.Continuous Learning: Committed to ongoing professional development to stay at the forefront of data analytics and business intelligence. I actively seek out new learning opportunities to enhance my skill set and contribute to the business’s success.

Service Delivery Management: Accountable for ensuring the delivery of contracted service levels, with a strategic focus on enhancing customer service quality.Onboarding and Training: Successfully onboarded 70 new starters, providing comprehensive support throughout the onboarding process. Achieved a 90% transition rate of new recruits to full-time employment.Stakeholder Reporting: Developed and presented data-driven reports tailored to stakeholder needs, facilitating informed coaching and decision-making.Database Reporting: Designed, managed, and delivered a suite of database-driven reports to support operational efficiency.Project Leadership: Spearheaded the FTR tracker project, effectively presenting and liaising with stakeholders to ensure alignment and success.Technical Proficiency: Self-taught and proficient in Power BI, Visio, and Excel, leveraging these tools to drive business intelligence and reporting.Quality Improvement Initiatives: Led a quality improvement project, collecting and analyzing calibration data through fortnightly workshops to enhance service delivery.Cross-Functional Expertise: Successfully upskilled in Mobile, Business, Collections, and Resolve, demonstrating versatility and adaptability.Team Leadership: Directed a team that achieved national recognition as the highest performing in the sector, driving exceptional results.Professional Development: Proactively completed several management-focused courses to enhance leadership capabilities and drive continuous improvement.