Anthony Roque Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Fl

Jacksonville, Florida Area

Jacksonville, Florida Area

A team player in charge with designing and facilitating training of a software and IT nature. Classes are given locally across the country, as well as remotely by telephone. Our associates are taught the software needed to perform in-store audits in retailers in their area, with a focus on the grocery industry. The training also consists of basic Word applications.

Our division produces and tests the flows and scripts for the Spanish version of the VRU(automated service) of all of the bank's card products. This position includes internal meetings and planning, as well as constant communication with our 3rd party vendors. Financially, I lead the budget negotiations for projects up to $500,000.

Lead trainer for 8-week classes of new-hire associates in all aspects of our processing system, along with customer service and credit card related skills. In between classes, I trained small groups of customer service associates in any new areas added to our company, as well as contributed to the writing and editing of new training materials. Marketing:Collateral Review Board - Directed a team of associates who created and reviewed promotional items to be sent to a market of approximately 15 million accounts.

Lead translator for the bank for the project of establishing websites in Spanish, translated from the English platform.

Helping Spanish speaking customers with their account related questions, as well as translating calls for other internal departments (claims, collections, security). Spanish Correspondence:Lead associate, out of a group of 30, in charge of translating operations letters, as well as creating freeform drafts for the Spanish speaking population.Spanish E-Services:Lead associate in the launch of our Spanish e-care department.

Taking inbound calls from customers and helping them with all aspects of their credit card account.

Lead trainer for Quality and Compliance/ National Director Quality - Spanish.I oversee the national conference calls which deal directly with the improvement of our associates' abilities to give correct and complete information by telephone, as well as to make valid sales offers which are in the parameters of 100% accurate statements.

Ba, Economics And Sociology

Education record