• Developing applications in Python and Java to automate highly-difficult work, using Smartsheet’s API• Designing, user-testing, and implementing Solutions to solve customers’ business objectives• Selected for technically complex projects to push the limits of the Smartsheet• Smartsheet subject matter expert within the Consulting Department regarding both front-end user experience errors and back-end diagnostics• Testing/designing new features with Product Department as a passionate customer advocate

• Developed beta testing scripts and deployment methodology for next-gen SaaS platform• Partnered with Development, Marketing, and IT to ensure successful launch of next-gen SaaS platform• Developed product knowledge base in SharePoint• Performed detailed gap analyses of client sites• Managed large-scale project for multi-site conversion of local deployment to Citrix farm• Developed proof-of-concept demonstrations for multinational companies• Hosted internal/external webinars and software demonstrations

Maintenance Engineering:• Helped create a preventative maintenance plan for a demineralization system• Helped develop a waste water recovery system• Aided with new product development for expansion of customer base• Installed dehumidifier water automatic disposal system in server room• Utilized contractors for possible new ways to increase quality control and final production quantities• Aided in data collection of water quality in nearby treated waste disposal locationInformation Technology:• Increased meeting area productivity• Helped fix vital quality control computer system• Implemented new Lotus Notes-based work order system• Assisted local telecommunication contractors in phone maintenance• Wrote scripts and modified registries to automate commands for users• New printer purchase and installation• Physically installed servers to replace antiquated systems

• Solved complex problems and rid computers of viruses• Custom-designed computers to fit clients' needs• Upgraded outdated systems• Set up Windows Server 2008 network for an office environment