• Delivered tailored technical demonstrations to diverse stakeholders across multiple industries that showcased product value and ROI by aligning features with each group’s business objectives• Partnered with Account Executives and Sales Leaders throughout the deal cycle, driving account strategy, conducting in-depth technical discovery sessions, delivering tailored product demos, and creating precise value-focused scoping proposals• Exhibited flexibility in supporting New Business, Emerging, and Majors segments, adapting strategies to meet diverse client needs.• Contributed to Solutions Engineering incubator projects to support scalable sales initiatives by creating comprehensive documentation and video resources for common use cases and streamlined the proof-of-concept engagement process, enhancing efficiency and consistency across the teamNotable Achievements:• Awarded Solutions Engineer of the Quarter for driving scalable sales initiatives for the Emerging team, including the creation of high-impact revenue generating and enablement programs including small business webinar series, internal FAQs, weekly office hours, and Slack sales hotline channel

• Identify prospect’s business challenges and convert them into product solutions• Establish confidence in our product through custom technical demonstrations and proof of concepts• Collaborate with customer success team to ensure a successful transition to onboarding by scoping and documenting all customer technical requirements• Manage and respond to technical elements of RFPs/RFIs• Train and enable sales team on new and existing product features and functions

• Trained and empowered new customers on the Ninjacat platform during the onboarding process• Established and scheduled training curriculum based on individual customer requirements• Designed and built scalable reports and dashboards for customers

• Managed projects and trained clients on platform capabilities by implementing best practices and formulating creative solutions for unique needs• Supervised a team of Producers for an extended duration of time o Set scheduling and project assignments for team o Acted as the main point of escalation and liaison between teams and departments • Collaborated with Sales, Marketing, R&D, Operations, and Support teams throughout project lifecycles to ensure synergy and success at every level. • Created and executed hundreds of successful virtual events and thousands of live streaming webcasts• Secured new business by demoing the Virtual Event Platform capabilities to prospective clients and acted as a technical subject matter expert on pre-sales calls. • Honorable Achievements o Lead Producer on IBM Virtual Events project that won Approved Vendor status against competing vendors o Lead Producer and Project Manager on Oracle Webcast Events that continues to contribute to a rapidly growing business

• Resolved client and end-user facing support tickets within a timely manner• Troubleshoot technical issues by recreating bugs and worked with R&D to implement fixes• Assured the quality of new features and bug fixes in new version releases• Implemented and created documentation for new efficient internal platform workflows

• Tracked and reported the effectiveness of marketing communications• Updated sales lead database• Organized and prepared presentations for management use