John Le Email & Phone Number

• Delivered tailored technical demonstrations to diverse stakeholders across multiple industries that showcased product value and ROI by aligning features with each group’s business objectives
• Partnered with Account Executives and Sales Leaders throughout the deal cycle, driving account strategy, conducting in-depth technical discovery sessions, delivering tailored product demos, and creating precise.
• Exhibited flexibility in supporting New Business, Emerging, and Majors segments, adapting strategies to meet diverse client needs.
• Contributed to Solutions Engineering incubator projects to support scalable sales initiatives by creating comprehensive documentation and video resources for common use cases and streamlined the proof-of-concept.
• Awarded Solutions Engineer of the Quarter for driving scalable sales initiatives for the Emerging team, including the creation of high-impact revenue generating and enablement programs including small business webinar.

Bellevue, Washington, United States

Greater Seattle Area

• Identify prospect’s business challenges and convert them into product solutions
• Establish confidence in our product through custom technical demonstrations and proof of concepts
• Collaborate with customer success team to ensure a successful transition to onboarding by scoping and documenting all customer technical requirements
• Manage and respond to technical elements of RFPs/RFIs
• Train and enable sales team on new and existing product features and functions

Greater Seattle Area

• Trained and empowered new customers on the Ninjacat platform during the onboarding process
• Established and scheduled training curriculum based on individual customer requirements
• Designed and built scalable reports and dashboards for customers

San Francisco Bay Area

• Managed projects and trained clients on platform capabilities by implementing best practices and formulating creative solutions for unique needs
• Supervised a team of Producers for an extended duration of time o Set scheduling and project assignments for team o Acted as the main point of escalation and liaison between teams and departments
• Collaborated with Sales, Marketing, R&D, Operations, and Support teams throughout project lifecycles to ensure synergy and success at every level.
• Created and executed hundreds of successful virtual events and thousands of live streaming webcasts
• Secured new business by demoing the Virtual Event Platform capabilities to prospective clients and acted as a technical subject matter expert on pre-sales calls.
• Honorable Achievements o Lead Producer on IBM Virtual Events project that won Approved Vendor status against competing vendors o Lead Producer and Project Manager on Oracle Webcast Events that continues to contribute.

San Francisco Bay Area

• Resolved client and end-user facing support tickets within a timely manner
• Troubleshoot technical issues by recreating bugs and worked with R&D to implement fixes
• Assured the quality of new features and bug fixes in new version releases
• Implemented and created documentation for new efficient internal platform workflows

• Tracked and reported the effectiveness of marketing communications
• Updated sales lead database
• Organized and prepared presentations for management use

Great Mall Of The Bay Area, Milpitas CA