- Support clients through their journey to Financial Wellness by understanding their current financial situation, uncovering what means the most to them along that journey, and offering advice on personal habits, solutions to saving more, consolidating debt, and funding for their personal dreams and goals.- As the Enterprise PRIDE Key Business Impact and Networking Group (KBING) Community Engagement Chair, I am responsible for mobilizing volunteers according to current needs in the community and coordinating group volunteer activities during Make the Difference Day and local PRIDE events such as the PRIDE Parade.

•Manage a team of 3 Front-End Supervisors and 13 Salesclerks to operate the retail store to meet sales goals with efficiency and maintaining excellence in customer service to provide an experience in thrift that is unparalleled to our competitors.•Utilize needs-based hiring tactics to recruit, interview, and hire a team of individuals that will lead the success of the retail store, production room, and community donation center to drive performance throughout the entire Savers operation. This includes utilizing an online platform (Jobvite) to collect applications from various sources as well as in house hiring campaigns to capture qualified candidates to bring them in for interviews, initiate criminal background disclosures and the collection of I9 information for employment, as well as scheduling and facilitating orientation to new team members. •Manage the facilitation of all roll-based onboarding trainings, as well as state/federally regulated trainings to staff members within required time frames and maintain accurate records for their completion. Provide 2-minute coaching sessions to staff members when service and maintenance standards are not being met in order to get immediate buy in and provide the clearest way to communicate the Savers standards.•Create the schedule for the retail store that is fair to all employees while honoring staff availability, paid time off requests, particular scheduling requests to accommodate work life balance and the needs of the business.•Policy Compliance: Initiate monthly trainings as well as event driven refresher trainings to employees and collect signatures of understanding in order to hold staff accountable. On an individual basis, conduct evidence-based written employee feedbacks on their personal performance, and escalated feedbacks to documented verbal, written and final warnings, all with employee sign offs and commitments to course correct, before having to terminate employment.

• KnowBe4 Implementation Project: Curated, developed, implemented and maintained the new hire and yearly KnowBe4 Information Security Training campaign for 540 employees of CMS and 270 employees from Center One, their sister company. Coordinated and lead meetings between the Risk, Training, Human Resources and IT departments to understand training needs, areas of improvement, opportunities for cutting costs, and accessibility needs for employees in order to successfully roll out the new training program. Served as IT representation for rollout in new hire classes to actively mitigate technical issues users may face and help facilitate training classes.• Company Intranet Rebuild Project: Developed and executed the work plan for a complete rebuild of the company intranet on a Microsoft Sharepoint site. This included; an evaluation of the current platform; development of a site map to identify opportunities for improvement; presenting those findings to upper management; coordinated and communicated requests for content from various departments including HR (Benefits, Payroll, Time and Attendance), IT, Compliance, Legal, and Operations; organized and stored all content into a documents library and in user friendly, easy to navigate webpages; embedded forms into webpages for employee policy sign-offs and for communications with various HR and IT departments.• EZ Office Inventory Project: Lead the implementation of the EZ Office Inventory management system to keep better track of deployed laptops and desktops to employees working from home. This also included reworking the process for shipping and receiving inventory from new hires and current employees switching or shipping department from a paper UPS shipping method to an electronic. This involved coordination between UPS, HR, IT, Recruiting, and company executives to understand the need and and execution of this which resulted in nearly a 50% reduction in shipping costs every month.

-Educate and assist community-based health and human service organizations with implementing results focused business practices to be better positioned to diversify their funding streams that pay for their services that improves the health and well-being of New Yorkers.-Build a consortium across Upstate NY of Community Based Organizations (CBOs) that address a social determinant of health (SDOH) affecting individuals’ health but do not have payment agreements with Medicaid for their services.-Implement the activities of the workplan including coordinating activities, arranging for and facilitating meetings, bringing together partners to accomplish joint objectives.-Develop and implement an approach for collecting demographic information about the population being served by the Consortium members, the services being provided and the geography of the services delivered.-Provide Consortium members with web-based and in-person training in areas such as: information technology, data collection and analysis, communication, performance metrics, contract negotiations and corporate compliance.-Maintain a database of engaged CBOs in the Upstate CBO Consortium and communicate current activities around technical assistance sessions, create Zoom meetings and send invitations, track registrants and participants for attendance credit, and create check requests from the attendance tracking measures.-Prepare reports and deliver presentations to communicate purpose and progress of the project to stakeholders, funders, partners and grantor (NY DOH).-Support CBO Consortium members to identify, share and disseminate best practices and innovative strategies to measure, communicate and bill for the value they provide in improving health outcomes.-Communicate with local Performing Provider Systems to ensure they are aware of our activities and coordinate with them as needed.-Advocate for CBO inclusion in the co-design of Medicaid reform and reimbursement for their services.

-Obtained 144% of my small business and 126% of my consumer lending goals for my 2018 third quarter by utilizing analytics tools to find high profile clients and then using a needs and benefits based selling approach.-Prospect local businesses by developing a sales agenda, identifying which businesses are in my target market and then going to their place of employment to introduce myself as well as the products we can provide them. -Process teller line transactions and engage clients to identify opportunities to discuss with them on the platform.-Conduct financial wellness reviews to find clients financial pain points and confidently position banking products and packages that meet the needs and surpasss expectations of our clients.-Follow up on system generated leads to grow my book of business and maintain call reports to document my activity.-Audit line of credit and credit card retail application submissions to remain in compliance with company standards for application retention. Report out of guideline activities uncovered to operations leaders and obtain employee sign offs on negative findings when required.

-Strategically plan daily travel routes to maximize call counts per day and week to achieve a 2-3 week visit rate for a territory of 120 pharmacies. -Record details of each visit and input them into the Veeva Customer Relationship Management system to complete each call.-Support vaccination initiatives in retail pharmacies across WNY.-Provide pharmacies with educational materials and the insight on how to properly use them to identify patients for particular vaccines and facilitate conversations about getting vaccinated with patients. -Help leverage vaccination goals by ensuring pharmacies are proactively screening patients for vaccination

-Educate clients on the ingredients in traditional products and the health benefits of a holistic or organic cosmetics and skin care.-Build sales by social media marketing and cross selling cosmetics to formal wear, prom and consignment customers.-Maintain company website by reorganizing site pages and updating how we market vendor products.-Develop and set sales floor plans for new and consignment merchandise for proper exposure to customers.

Responsibilities -Develop, train, and coach a team to foster their growth and success in the department. -Maintain the brands and individual team members business records. -Analyze sales reports to strategically develop and execute sales plans and events. -Execute corporate driven events and marketing plans for new product launches and sales. -Ensure outstanding luxury service is given to clients. Accomplishments -Achieved and surpassed last years year-end event goal by +100% -Achieved top sales performer in 2014 (reference available) -Achieved highest increase in ANR sales for 2014 Skills Used -Organization and time management skills -Relationship building and communication skills -Multitasking skills -Mathematical and accounting skills

-Deliver the Lancôme experience to ensure every client receives the best luxury service. -Give client consultation to thoroughly understand customer needs-Demonstrate products and encourage customers to make purchases using product knowledge-Build repeat clientele by making friendly connections and following up with them after they have left the counter-Manage tasks and goals with time constraints for special events and our daily/monthly/yearly goals

-Give remarkable consultations based on customer needs for prestige products.-Maintain a positive and friendly environment to ensure return customers.-Construct displays according to corporate instruction for marketing campaigns.

-Manged day to day sales operations.-Developed and constructed marketing campaigns in the store.-Lead online marketing through the stores Facebook page.-Delegated tasks to the stores team to ensure proper time management.

-Deliver the Lancôme experience to ensure every client receives the best luxury service. -Give client consultation to thoroughly understand customer needs-Demonstrate products and encourage customers to make purchases using product knowledge-Build repeat clientele by making friendly connections and following up with them after they have left the counter-Manage tasks and goals with time constraints for special events and our daily/monthly/yearly goals