Anthony Sansone Email & Phone Number

Kissimmee, Florida, United States

Kissimmee, Florida, United States

Kissimmee, Florida

I was responsible for sourcing and recruiting over 100 candidates over a two week span allowing the hotel to reach 111% of its hiring goal for the season. I Redesigned the procedures for tracking training compliance, which helped raise compliance by 19%.I provided guidance and information to associates regarding benefits, disciplinary action, and payroll.I revised training procedures for all 33 departments and created new onboarding plans for hourly associates.I acted as a subject matter expert while facilitating brand orientations and company required service trainings.

New York, New York

Managed residents’ service requests and the resident lifecycle across two properties in the NYC portfolio.Oversaw and controlled the building’s ADA compliance project for 245 apartments.Notarized affidavits and legal paperwork while conducting interviews for housing program recertification.Ensured regulatory procedures were in place to satisfy numerous NYC agencies’ requirements.Executed background checks on residents and reviewed W9s, W8s, and IRS tax documents.

New York, New York

The JW Marriott Essex House New YorkResponsible for assisting in raising the front office's guest satisfaction score from 63% to 66%.Managed daily shift functions for 50 associates in the front office department.Redesigned the hotel’s mobile check-in procedures to improve check-in experience and increase scores.Provided support in condominium management for private residences on property.Aided accounts receivable and accounts payable with accounting duties.Facilitated trainings on property and lead leadership courses.

Disney'S Grand Floridian Resort And Spa

I began working at Disney's Grand Floridian Resort and Spa at the Walt Disney World Resort in Orlando, Florida in January 2013. As a front desk cast member, I performed standard front desk procedures for the 1,015-room resort and vacation club villas.- I provided the finest, personalized service to guests throughout their stay at the resort.- I escorted our concierge and VIP guests to their room for a personalized check-in experience- Explained tickets and dining plans to guests to help them get the most out of their vacation- Handled guests’ credit cards and folios and resolved discrepancies - Transported guests around the Walt Disney World Resort and Orlando area- Created reports and Arrival’s lists for next day's arrivals and prepared for next day's concierge guests- Prepared paperwork for concierge/VIP guests arriving to the resort-Resolved guest concerns and situations- Performed back office duties (blocking rooms, Disney ticketing system, fulfilling room-change requests)I decided to stay with the Walt Disney Company at the Grand Floridian as a seasonal cast member.

Hershey, Pennsylvania

As a banquet manager intern at the Hotel Hershey, I executed and coordinated breakfast, lunch, reception, and dinner functions for 2 – 350 people. I also executed and coordinated weddings, meetings, and conferences for 10 – 300 people.I was responsible for working along with five other banquet managers in the department, managing 30 banquet servers and 10 set-up employees of the banquet department in a unionized setting. I performed banquet processes including creating supply requisitions and processing billing for functions.I assisted in budgeting for the 2015 banquet year. Also, assisted in interviewing new set-up employees and training and developing new banquet manager interns.I created employee schedules based on seniority and assigned staff to certain functions. I made sure that AAA four diamond standards were being upheld throughout every function, providing exceptional service for my guests and my client for the event.

Philadlephia, Pennsylvania

-Checked guests in and out of the hotel-Solved guests’ problems/ fulfilled guests’ requests-Dealt with credit card discrepancies-Multi-tasked between answering the phone, making reservations, assisting guests, communicating with staff

-Cleaned and set tables when guests left-Brought food to guests’ tables-Trained 2 other Server Assistants -Communicated with guests to attend to their needs

Bachelor Of Science, Hospitality Management

Activities and Societies: American Hotel and Lodging Association, Sigma Alpha Pi The National Society of Leadership and Success, National.

Education record