Anthony Singh Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

➤ Championed the successful implementation of the TouchBistro Point-of-Sale in over 150 restaurants all across North America.➤ Oversaw the implementation life cycle process based on organizational needs, regulatory requirements, and issue resolutions.➤ Monitored project plans and service level agreements to identify potential risks and implement mitigation actions to protectdevelopment processes from unforeseen delays and costs.➤ Aided in improvements and optimizations within… Show more ➤ Championed the successful implementation of the TouchBistro Point-of-Sale in over 150 restaurants all across North America.➤ Oversaw the implementation life cycle process based on organizational needs, regulatory requirements, and issue resolutions.➤ Monitored project plans and service level agreements to identify potential risks and implement mitigation actions to protectdevelopment processes from unforeseen delays and costs.➤ Aided in improvements and optimizations within the onboarding process. To reduce overall lead time and delays.➤ Established and maintained relationships with high-value clients, to increase customer retention and revenue.➤ Innovated strategies to identify customer needs and provide solutions and follow-throughs, to increase customer satisfactionratings.➤ Outlined work plans, determined, resources, and wrote timelines as part of determining the project scope.➤ Managed a large portfolio of projects, ensuring they stayed on their work plan. Show less

Toronto, Ontario, Canada

➤ Acted as liaison between business and IT teams to refine the "fulfilment" product and incorporate new features based on market demands.➤ Led backlog grooming and prioritization meetings, and facilitated cross-functional communications between multiple stakeholder groups. ➤ Led requirement elicitation and analysis for prioritized backlog items and collaborated with other teams to determine the best solution to deliver to the market.➤ Aided with creating and managing future roadmaps… Show more ➤ Acted as liaison between business and IT teams to refine the "fulfilment" product and incorporate new features based on market demands.➤ Led backlog grooming and prioritization meetings, and facilitated cross-functional communications between multiple stakeholder groups. ➤ Led requirement elicitation and analysis for prioritized backlog items and collaborated with other teams to determine the best solution to deliver to the market.➤ Aided with creating and managing future roadmaps for sprints in order to meet business goals. Show less

Toronto, Ontario, Canada

➤ Championed the successful implementation of Canadian Tire’s largest digital product focused on improving inventory and user management systems in terms of performance and scalability.➤ Lead project updates, team check-ins, and program meetings throughout the deployment phase involving key stakeholders (Store Staff, IT Teams, and Product Owners).➤ Manage delivery plans for 10 different sets of project deployment phases concurrently, for Canadian Tire and Party City retail stores… Show more ➤ Championed the successful implementation of Canadian Tire’s largest digital product focused on improving inventory and user management systems in terms of performance and scalability.➤ Lead project updates, team check-ins, and program meetings throughout the deployment phase involving key stakeholders (Store Staff, IT Teams, and Product Owners).➤ Manage delivery plans for 10 different sets of project deployment phases concurrently, for Canadian Tire and Party City retail stores. Ensuring all deliverables, artifacts, and checkpoints were completed on time.➤ Proactively assessed and managed any possible deployment risks, which lead to determining recommendations for "GO" for deployment. Show less

Toronto, Canada Area

➤ Provided superior customer service, placing heavy importance on IT resolutions and customer satisfaction, in relation to mobile devices, computers and laptops, and computer peripherals.➤ Facilitated the training of new employees in all information systems (POS, inventory, etc.) used by the company and taught them various levels of product knowledge.➤ Troubleshot clients computers, tablets, and phones. Provide fix if able to, if not send to next level agent. Basics in networking… Show more ➤ Provided superior customer service, placing heavy importance on IT resolutions and customer satisfaction, in relation to mobile devices, computers and laptops, and computer peripherals.➤ Facilitated the training of new employees in all information systems (POS, inventory, etc.) used by the company and taught them various levels of product knowledge.➤ Troubleshot clients computers, tablets, and phones. Provide fix if able to, if not send to next level agent. Basics in networking, software repair, hardware repair, computer terms, and many more.➤ Diagnosed issues with computers and informed the client on how to resolve the issue.➤ Installed, Repaired, and Renewed Operating Systems of Apple and Microsoft related computers. Proficient with Apple, Microsoft, and Android operating systems. Show less

Toronto, Canada Area

➤ Maintained updated knowledge on current products, pricing, and promotions throughout the store.➤ Managed financial transactions and purchases using cash registers and appropriate software systems.➤ Greeted customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and company, then followed through with an exceptional customer experience by presenting customers with product promotions and sale opportunities as… Show more ➤ Maintained updated knowledge on current products, pricing, and promotions throughout the store.➤ Managed financial transactions and purchases using cash registers and appropriate software systems.➤ Greeted customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and company, then followed through with an exceptional customer experience by presenting customers with product promotions and sale opportunities as identified through conversation.➤ Assisted in maintaining a clean and organized product floor, to ensure a welcoming, customer-friendly environment Show less