Anthony Singh Email & Phone Number

Canada

• Facilitates in-person and virtual learning events utilizing established curricula. Serves as a producer for virtual training offerings.
• Delivers onboarding programs for frontline managers and individual contributors i.e.: Breaking Ground, Leading Best, Purple Core, and various day one orientation programs
• Facilitates/coordinates adhoc courses supporting ongoing employee power skills development.
• Engages participants in the course content in a positive way that facilitates individual learning.
• Responsible for classroom/training event administration (enrollment, roster maintenance, course credit, post-class surveys, etc.).
• Monitors learning completion reports and dashboards; communicates with the station/hub management and district/region staff on completion of critical tasks and to ensure training compliance.

Canada

• Implements the Regional Talent Development Plan learning solutions, reports on status, and consults on ongoing learning needs for the region in coordination with University Field Operations RVP & DMD’s, OD Specialist.
• Maintains communication with the station/hub management, district staffs, and corporate University Regional Learning Manager to ensure the completion of tasks
• Coordinates with the Regional Learning Manager on the planning, organization, and support learning events to include courses such as the Manager Orientation, Leadership, Communications, and others as needed.
• Facilitates regional or district events and courses within geographic areas of responsibility as well as assisting in training for any new station/hub expansion/openings as assigned
• Create and implement a customized learning plan while consulting with regional and district leadership
• Conducts station/hub level observations and training program evaluations. Provides coaching and feedback as needed to Training Specialists and Station/Hub Management.

Toronto, Ontario, Canada

• Sunnybrook Health Sciences CentreCorporate Instructor/Support Analyst (Contract) 2021
• Supported corporate applications and systems; using online learning materials, in- class and individual support sessions based on role/work flow needs to all patient facing staff (over 500 staff)
• Met with Clients to determine training requirements, for in class or online learning sessions/modules
• Set up system ID’s/accounts
• Provided training support via in-class, via email, phone
• Documented Client requirement/scope, prepared estimated resource effort and timelines to full fill client request for training material

Brampton

• Prepared and delivered learning sessions for existing and New Hires employees using the ADDIE model (Analyze, Design, Development, Implementation, Evaluation)
• Supported New Hires through the onboarding journey which had a positive impact on the organization culture
• Designed customized learning plans to meet specialized learners
• Collaborated with business stakeholders and HR business partners and made recommendations to enhancing learning and productivity
• Evaluated learning material and designed modules to meet industry changes
• Facilitated Change Management / Mental Health / Workplace Safety which resulted in increased employee engagement

Brampton, Ontario, Canada

• Provided a blended and tailored approach to adult learners by creating a safe and motivating learning environment. Consistently evaluate learner’s performance through formal feedback process, while working with the.
• Partnered with senior leaders, HRBP’s and business unit management, provided advice, guidance and services in the planning of leadership training and development activities.
• Administered the Learning Management System (LMS) platform and guide the learning path, researched new and emerging learning technology and recommended feasible solution based on requirements, timelines, and costs.
• Consulted with management to ensure that programs were understood and supported, and initiated program implementation and monitoring for continuous improvement
• Facilitated classroom & virtual training utilizing Adult Learner Principle
• Formulated and implemented training plan to meet operational needs

Brampton

• Facilitated the ABC of sales (Always Be Closing) by applying a need base sales approach to consumer. Ensured business KPI were achieved by staying focused on the customers and business needs. Coached and mentored the.
• Facilitated 20 days sales courses and provided 20 days on the job coaching
• Analyzed sales report into a one pager for business unit review, highlighting sales trends and performance.
• Evaluated training effectiveness to ensure that the training delivered was accurate, relevant, and aligned with organizational goals and strategies.
• Set up training plans to strengthen employees' existing skills in support of performance.
• Collaborated cross-functionally with Subject Matter Experts (SMEs) within Rogers Bank to ensure that training achieved desired learning objectives,

Brampton, Ontario, Canada

• Responsible for coaching employees during the second path of their learning journey of a new product and/or skills. Provided tailored coaching plans by working in collaboration with the employee to develop 2-3 desired.
• Coached employees, maintained, and improved their skills for current and future roles
• Provided ad hoc on-the-floor training, as required
• Consulted with stakeholders to develop performance improvement interventions aligned with business goals
• Provided on-the-floor coaching and feedback to employees following training
• Delivered, designed, and developed job aids for new employees

Brampton, Ontario, Canada

• Provided explanations and/or clarifications to clients over the telephone in response to enquiries concerns about their telecommunication needs. Ensured that the customer were satisfied with the resolution of the call.
• Gathered information from customer to establish the precise nature of their enquiry or request
• Researched possible response or solutions using a variety of internal applications
• Kept records of all customer conversations in the database in a comprehensible way
• Managed large amounts of inbound calls in a timely manner
• Identified, escalating priority issues and reported to the high-level management