Anthony Singh Email & Phone Number

Canada

Facilitates in-person and virtual learning events utilizing established curricula. Serves as a producer for virtual training offerings.• Delivers onboarding programs for frontline managers and individual contributors i.e.: Breaking Ground, Leading Best, Purple Core, and various day one orientation programs • Facilitates/coordinates adhoc courses supporting ongoing employee power skills development. • Engages participants in the course content in a positive way that facilitates individual learning. • Responsible for classroom/training event administration (enrollment, roster maintenance, course credit, post-class surveys, etc.). • Monitors learning completion reports and dashboards; communicates with the station/hub management and district/region staff on completion of critical tasks and to ensure training compliance.• Utilizes QDM in identifying and recommending process improvements in areas of training and instruction.• Collaborates with managers, admin staff, and peers on classroom offerings schedule, administration, and logistics. • Ensure practices and actions are in accordance with company and ISO standards, policies, procedures, and compliance requirements.• Demonstrates positive behaviors and ensures superior customer service to all FXGU customers and stakeholders.• Ensure the use of QDM and identifies and recommends areas of continuous improvements related to employee learning and development

Canada

• Implements the Regional Talent Development Plan learning solutions, reports on status, and consults on ongoing learning needs for the region in coordination with University Field Operations RVP & DMD’s, OD Specialist and Field HR Specialist. • Maintains communication with the station/hub management, district staffs, and corporate University Regional Learning Manager to ensure the completion of tasks • Coordinates with the Regional Learning Manager on the planning, organization, and support learning events to include courses such as the Manager Orientation, Leadership, Communications, and others as needed. • Facilitates regional or district events and courses within geographic areas of responsibility as well as assisting in training for any new station/hub expansion/openings as assigned • Create and implement a customized learning plan while consulting with regional and district leadership • Conducts station/hub level observations and training program evaluations. Provides coaching and feedback as needed to Training Specialists and Station/Hub Management. • Deliver HR train-the-trainer courses for HR related topics to be delivered by field HR Specialists

Toronto, Ontario, Canada

Sunnybrook Health Sciences CentreCorporate Instructor/Support Analyst (Contract) 2021 • Supported corporate applications and systems; using online learning materials, in- class and individual support sessions based on role/work flow needs to all patient facing staff (over 500 staff)• Met with Clients to determine training requirements, for in class or online learning sessions/modules• Set up system ID’s/accounts• Provided training support via in-class, via email, phone• Documented Client requirement/scope, prepared estimated resource effort and timelines to full fill client request for training material• Used various tools, resources, media design software and Learning Management Systems (LMS) to support learning.• Provided rounding in all areas of hospital as required supporting end users with corporate applications• Prepared and completed User Acceptance training testing, obtained approvals• Developed/revised training material products, including scripts, manuals and video sessions for classroom and electronic learning formats.• Maintained/revised common training material• Prepared status reports, management updates, survey reports and support analysis.

Brampton

Prepared and delivered learning sessions for existing and New Hires employees using the ADDIE model (Analyze, Design, Development, Implementation, Evaluation)• Supported New Hires through the onboarding journey which had a positive impact on the organization culture• Designed customized learning plans to meet specialized learners• Collaborated with business stakeholders and HR business partners and made recommendations to enhancing learning and productivity• Evaluated learning material and designed modules to meet industry changes • Facilitated Change Management / Mental Health / Workplace Safety which resulted in increased employee engagement• Facilitated workshops and evaluated performance after 30/60/90 days

Brampton, Ontario, Canada

Provided a blended and tailored approach to adult learners by creating a safe and motivating learning environment. Consistently evaluate learner’s performance through formal feedback process, while working with the business units to ensure desired goals are achieved.• Partnered with senior leaders, HRBP’s and business unit management, provided advice, guidance and services in the planning of leadership training and development activities. • Administered the Learning Management System (LMS) platform and guide the learning path, researched new and emerging learning technology and recommended feasible solution based on requirements, timelines, and costs.• Consulted with management to ensure that programs were understood and supported, and initiated program implementation and monitoring for continuous improvement• Facilitated classroom & virtual training utilizing Adult Learner Principle• Formulated and implemented training plan to meet operational needs

Brampton

Facilitated the ABC of sales (Always Be Closing) by applying a need base sales approach to consumer. Ensured business KPI were achieved by staying focused on the customers and business needs. Coached and mentored the sales professional to become the best version of themselves.• Facilitated 20 days sales courses and provided 20 days on the job coaching• Analyzed sales report into a one pager for business unit review, highlighting sales trends and performance.• Evaluated training effectiveness to ensure that the training delivered was accurate, relevant, and aligned with organizational goals and strategies.• Set up training plans to strengthen employees' existing skills in support of performance.• Collaborated cross-functionally with Subject Matter Experts (SMEs) within Rogers Bank to ensure that training achieved desired learning objectives,• Ensured financial regulatory compliance requirements for promoting credit cards to existing customer

Brampton, Ontario, Canada

Responsible for coaching employees during the second path of their learning journey of a new product and/or skills. Provided tailored coaching plans by working in collaboration with the employee to develop 2-3 desired goals at a desired timeframe. Evaluating the outcome through remote observation to identify if the desired outcome was achieved.• Coached employees, maintained, and improved their skills for current and future roles • Provided ad hoc on-the-floor training, as required• Consulted with stakeholders to develop performance improvement interventions aligned with business goals• Provided on-the-floor coaching and feedback to employees following training• Delivered, designed, and developed job aids for new employees

Brampton, Ontario, Canada

Provided explanations and/or clarifications to clients over the telephone in response to enquiries concerns about their telecommunication needs. Ensured that the customer were satisfied with the resolution of the call.• Gathered information from customer to establish the precise nature of their enquiry or request• Researched possible response or solutions using a variety of internal applications• Kept records of all customer conversations in the database in a comprehensible way• Managed large amounts of inbound calls in a timely manner• Identified, escalating priority issues and reported to the high-level management