Anthony Smith Email & Phone Number

Leeds, Leeds, United Kingdom

Leeds, England, United Kingdom

Responsible for the management of the 24x7 Service Desk providing access management, environmental control monitoring and network supervision for nLighten DCs. Currently shaping and defining the process framework to integrate the purchase of DCs from multiple companies across Europe into singular aligned ITIL procedures.

Leeds, England, United Kingdom

Responsible for the 24x7 support of Xalient's global Managed Services customer portfolio, comprising a diverse range of networking technologies, platforms and solutions. Not limited to but including Silverpeak SD WAN, Fortinet SD WAN & Firewalls, Palo Alto Firewalls and multiple wireless systems. Owned the lifecycle and reporting of incidents, changes and requests for any internal or external client. ● Managed the day-to-day delivery of support from the Network Operations Centre which consisted of 25 members of staff across the UK & India. ● Ensured client service focus is prioritised and championed among the desk above all else.● Created and deployed staff shift rotational strategies to align a 24x7x365 support function across international teams.● Expanded and developed the NOC India team to account for increased service demands.● Defined and implemented NOC KPI's with ticket quality management targets to provide the support analysts clear targets for day-to-day operations.● Delivered exceptional client communication to internal and external stakeholders.● Acted as the support squad escalation point for all major incidents and client escalations.● Defined and implemented an incident & problem management function within the Network Operations Centre to improve service delivery.● Defined and implemented an internal communication method between professional and managed services for change, deployment & installation works.● Designed, created or updated a significant portion of operational templates to create a standardised and professional image for the Network Operations Centre● Key stakeholder/project driver in multiple service improvement initiatives including Service Now & Monitoring integrations, Telephony & Email handling system implementation/training and Customer Managed Service Database improvements.

Leeds, England, United Kingdom

● Management of the Network Support Team Engineers (L2/L3) including ticket distribution and project work distribution.● Attendance of project meetings as a representative of the Support Team to provide updates and discuss upcoming project requirements/resourcing.● Attendance of high-level DAZN incident review meetings including Senior Management members as Network Team representative.● Leading of out of hours live incidents including liaising to senior management, executive and coordination of the engineering restoration procedures● Joined Support Engineers ROTA as an official technical escalation point for out of hours incidents that affected DAZN production network.● Running a skeleton team of four (normally a team of 15 covering L1 - L3) to continue to provide twenty-four-hour cover to the company during furlough proceedings.

Leeds, England, United Kingdom

Leeds, United Kingdom

Managed four direct reports and oversaw indirectly the full team of 11 NOC Engineers covering 24x7 operational support. The role involved technical training of the team, producing reports for stakeholders, attending meetings as representative of the network team regarding incidents and forward planning. I also acted as an out of hours escalation point for major incident management involving significant network events.

Leeds, United Kingdom

Charged with the monitoring of Performs WAN Network spanning multiple continents. The role largely involved fault resolution on the company’s P2P lines that provide the base infrastructure for its sports streaming service. Our team was also tasked with the office network configurations and ISP maintenance management. The role also involved investigating security reports, firewall access requests/faults and multicast troubleshooting.Technologies Exposed to:● Cisco 2900/3500/4500 Series● Cisco Nexus 5000/7000/9000● Checkpoint R77 & R80● Cisco ACS/WLC

Delivered administration, troubleshooting and support services for a large data centre within a high security environment. Installed, configured and upgraded servers including CentOS, Ubuntu, Debian, Windows 2003, 2008 and 2016 Server OS. Monitored and assessed issues with data centre equipment, implementing solutions to reduce or eliminate occurrence of future issues. Main responsibilities included.● Daily inspection of security and disaster recovery systems.● Provisioning and fault resolution of customer dedicated and infrastructure platform servers.● Network and platform monitoring using in house systems with responsibility of escalating to the appropriate department in cases of major incident occurrence.

Leeds, United Kingdom

Leeds, United Kingdom