Technician I Data Center Operations
Current• Test in-stock hardware to determine functional status• Run diagnostic suites on Dell and HP servers• Assist in the installation, racking, and cabling of equipment• Run, terminate, and test cables• Demonstrate proficiency with operations applications, e-mail, MS Office, etc• Equipment monitoring• General understanding of TCP/IP principles• Provide remote hands and eyes support for customer issues/concerns• knowledge of computer system hardware setup and troubleshooting• Ability to inspect and troubleshoot issues around electrical and mechanical equipment• 2nd level customer service• Professional communications and attitude with clients• Document all client requests and conversations via electronic ticketing system• Ticket creation, adherence to customer sign-in and authentication procedures• 1st level monitoring and reporting of enterprise applications (backup, patching, etc.)• Conduct customer follow up to ensure customer support requests have been completed to the customer’s satisfaction• Close completed tickets from the ticketing system
