Dedicated to providing clients with a seamless and stress-free funding experience.Focused on building client loyalty and satisfaction.Forwarded application for further processing.Achieved calls with over 500 leads per week.Acquired an average of 10 Loan applications per week.Assessed the financial viability of potential clients.Acted as first contact between clients and lenders.

• Answered 60 - 70 Calls per day.• Helped customers schedule service calls and assisted with any other needs.• Collaborated with a team of 10 people.• Escalated calls to my supervisor when necessary.

Promoted to fulfill a broad range of HR functions, including recruiting and training employees, adminis-tering benefits, overseeing disciplinary action and managing HR records.• Reworked new-hire orientation program to include HR information and company resources.• Negotiated salary offers and sign-on bonuses/relocation packages annually at both the exempt and nonex-empt level.• Resolved conflicts between employees and performed exit interviews.• Building new relationships with candidates, government agencies, and fortune 100 clients globally including Citigroup, JP Morgan Chase, Goldman Sachs, and Bank of America.• Sourcing, qualifying, and screening talent globally and domestically.• Recruiting for a broad/deep range of positions focusing on information technology, accounting, finance, marketing, and operations.• Coordinating the end-to-end recruitment process for efficient on-boarding.• Subject Matter Expertise in MS Excel, MS Access Database, JobDiva, and SAP FieldGlass.

• Gathered requirements from senior business users to provide specifications for a web-based global HR Recruiting and Reporting software.• Created an MS Access Database to track weekly metrics on company performance (time to fill ratio and response time).• Develop and build monthly Key Activity Indicator Metrics (KAIs) via MS Excel to monitor comprehensive cost and consumption of resources for the company.

•Ensuring team members are available and provide service in specialty areas.•Supervising the sales floor team members to ensure abandoned merchandise is restocked anddamaged and rewrap merchandise is properly handled.•Assisted customers throughout the store•Supervising, training and coaching the sales floor team members on service and presentation ex- pectations.•Retrieved items from the back room•Trained new team members to use the register

Organized and restocked shelvesHelped Managers set up seasonal displays.Assisted customers throughout the storeAnswered item specific questionsIssued new Target cards to customersChecked and bagged items at the registerRetrieved items requested by customersTrained new cashiers to use the register