Anthony Thomas Email & Phone Number

Robert Wood Johnson University Hospital, New Jersey

• Provide on-site support for multiple Agfa software products and facilitate Original Equipment Manufacturer (OEM) support partners on mission critical products and systems in the healthcare environment.
• Manage priorities, expectations and facilitate negotiations between various parties involved in projects whenever issues, problems or conflicting priorities arise.
• Establishes, builds and improves customer relationships through the case management process.
• Reviews case assessments and status to determine the necessary direction and escalation protocols. Independently acts on these protocols and advises Global Support Network Leadership as to the direction and escalation.
• Manages problem resolution, updating case documentation and communicating case updates to management, technical resources and customers.
• Manages internal and external projects, leads components of the project team, coordinates the work of internal and external technical resources, facilitates the exchange of information.

• Manage scope of projects, balance business and client priorities.
• Create, update and maintain detailed project plan for assigned projects.
• Facilitate, coordinate, track and drive daily activities required to ensure the project is completed on time in accordance with the organizational goals and objectives
• Maintain alignment between the project team and external resources.
• Proven project management experience in complex environments
• Provide application support for Radiology and Cardiology Imaging Systems, supporting workflow for end users in addition to system maintenance to include: Backups / Change Management / Networking / Storage.