Anthony Thompson Email & Phone Number

Brookfield, WI, US

Greater Milwaukee Area

• Overhauled business processes for the sales team; reduced proposal generation timeline from 2 weeks to 24 hours
• Transformed sales team, moving from CSR to inside sales model; negotiated commission splits, redesigned sales journey, and retrained the team according to new model, thereby increasing efficiency and annual revenue
• Identified and exploited moneymaking opportunity with contract renewals; streamlined contract renewal process from 4-person effort down to 1, thereby freeing up manpower and ultimately boosting profitability
• Plan and sell security solutions for enterprise-level clients; recognized by Barracuda Networks as managed service provider (MSP) of the year in 2023
• Drove personnel and process efficiencies within the inside sales team; successfully scaled sales operations without adding more team members, thereby contributing to River Run’s 80% growth in the last 5 yearsOversee.

Greater Milwaukee Area

• Revolutionized IT processes for the office side of the business; implemented maintenance schedules, road-mapping, network schematics, disaster recovery, phone systems, and audio/ video (AV) systems across the entire.
• Improved security and media services at new and existing restaurants; upgraded internet, telephones, network cabling, music, POS, alarms, WIFI security policies, and cameras; implemented OpenTable for customers to.
• Moved loyalty and gift program from Aloha to Paytronix, thereby enhancing customer experience and cutting fees
• Improved payment and accounting systems; migrated outdated accounting software to a cloud-based solution and hired a vendor to ensure that Bartolotta achieved and maintained payment card industry (PCI) compliance
• Implemented companywide scheduling labor program to reduce unnecessary man hours and save on labor
• Implemented mobile POS systems for restaurateurs to use during festivals and eventsImplemented, managed, and supported network infrastructure for the premier culinary brand in the Greater Milwaukee region with $55.

• Installed POS systems for newly constructed restaurants in the Milwaukee region; trained and supported clients on use of system, providing 24/7 troubleshooting and consultancy services
• Hand-selected by senior leadership to assist Green Bay territory in implementing my consultancy practices; mentored Green Bay in best practices for new installations, upgrades, and customer service best practices that.
• Recognized by Bartolotta Restaurant Group for outstanding achievements in technical support; hand-selected by corporate leadership to accept a position as System Administrator
• Provide ongoing POS consultancy for friends and referrals in the restaurant services industryProvided customer-focused installation, maintenance, and support for restaurant business support systems (BSSs).