Anthony Thorne Email & Phone Number

Swansea, Gb

Swansea, Gb

Thames Valley/South Coast

Leading a new team 10,000 staff, managers working in 3 Processing Plants and 87 delivery units, responsible to collect, process and deliver mail and parcels. • Merged 2 geographical areas into 1 larger region as per business strategy in 1 month impacting 230 managers with no loss to service.• Introduced new managerial structure and performance indicators and objectives at all levels to meet all business targets. • Achieved £4.9m savings to overall budget.• Led team through significant union unrest maintaining service with national strikes lasting 10 months by maintaining relationships with trade unions at regional level and sound plans to quickly recover and maintain service to customers post-strike days. • Led improvement to recruitment process to reduce lead time from 10 weeks to 4 to employ postal staff in difficult recruitment areas.• Developed communication plan throughout region to ensure performance was understood at all levels with common display of performance which changed the culture to a positive continuous improvement marginal gain culture.

Wales, United Kingdom

Lead the collection, processing and distribution function for South and Mid Wales. 64 sites, 5,000 staff. Full P&L quality and customer performance• Implemented 36 locally led revisions and 19 technical revisions of 2,000 duty and shift patterns in 3 months, reducing weekly spend of staff hours by reducing 73 roles by natural wastage and no redundancy costs.• Improved quality performance 19% loss to 6% loss – 1st nationally and first to achieve pre Covid performance.• Designed a high impact safety approach focusing on preventative activities, using world class manufacturing techniques.• Reduced customer complaints by 31%

Hemel Hempstead, United Kingdom

Senior operations manager in Plant which is one of the largest in Royal Mail covering customers from the Home Counties Area. Full accountability for P&L and scorecard, Safety, Quality, Efficiency of the Plant Daily operational management responsibility managing team of 800 staff and managers ensuring full productivity and excellent service levels; handling facilities, HR, fleet and all mail collections and distributions across large geographical area. • Steered the Plant through the Covid pandemic to maintain performance and increased output of Hemel site by 17% and opened a new additional unit which processed over 8 million parcels through Christmas period.• Installed a 2nd automated parcel machine in Hemel on time and on budget to make plant most automated within Royal Mail. Coordinating project with numerous stakeholders.• Implemented new innovative internal logistics solutions and developed 1st robotics into Royal Mail to reduce internal logistics costs.

Uk

I lead a team of operational area managers covering the UK to deploy national strategy, managing a £128 million operation to collect 150 million mail items per week to millions of business and domestic customers. I was responsible for leading and developing more than 200 managers and 5,500 frontline colleagues to deliver maximum business and customer benefits. Tracking market changes and customer behaviors to shape strategic direction for the directorate area, ensuring senior leaders focus on company policy to ensure business continuity and compliance to legislation.-Introduced new UK structure saving £4m in managerial template costs with less tiers and clear reporting through from my national role to front line operator on key performance which achieved in 1st year a 8% improvement in productivity, 11% reduction in road traffic collisions and improved quality-designing and introducing a parcel collect from home product which has become key to RMs accessibility improvements

Bristol, United Kingdom

Senior operations manager in Plant which is the second largest in Royal Mail covering customers from the South West and Gloucester Areas. Full accountability for P&L and scorecard, Safety, Quality, Efficiency of the Plant Daily operational management responsibility managing team of 1,000 staff and managers ensuring full productivity and excellent service levels; handling facilities, fleet and all mail collections and distributions across group network. •Liaising with project, team tasked to manage the closure of Gloucester plant; supporting staff through enrichment experiences and liaising with unions to facilitate staff mitigation and redeployment achieving a productivity improvement of 11% but maximising use of automation through full involvement of local trade unions and staff merging the two units 50 miles apart

United Kingdom

Developed and led the Lean programme for Royal Mail Processing function which employs 19,000 people over 36 sites. Representing company within the World Class Manufacturing association which included work at Fiat, Unilever and other large organisations to improve their process and deliver sustained cultural change and business benefits. Consistent record breaking KPI improvements for Safety, Customer quality and efficiency and highlighted in floatation document as Royal Mail moved to a PLC

South Wales

Area manager for a range of multiple delivery and collection units from units with 30 staff up to 280 staff through various locations and promotions.

United Kingdom

Working with a range of companies from small start up ventures individually to major companies where I have assisted Professor Yamashina to coach and audit at some major Plants around the world operated by Fiat, Unilever, Whirlpool worldwide under the World Class Manufacturing network.Driven significant improvement by coaching the use of lean methodology improving Safety, Quality and Productivity.

Postgraduate Diploma Leadership & Managment, Management, Diploma 130 Credits

Modules passed are: Economics for Managers Strategic Marketing Leading with Impact: Organisational Behaviour Leading Strategic Operations.

Business/Managerial Economics, Pass

Activities and Societies: Sponsored internal MBA

Nvq Level 4, Team Leadership, Pass

Mathematics