Global Content Director
CurrentAt the helm of Ten's global content operations, I've led a team that crafts impactful content, optimizes CRM automation, and ensures a seamless lifecycle management journey. Over the last year, my leadership has driven a 112% surge in revenue attributed to content and eCRM, achieving this growth while efficiently managing costs and amplifying revenue per team member.Adopting an audience-centric strategy, I blend creative flair with data-driven insights. My global perspective, informed… Show more At the helm of Ten's global content operations, I've led a team that crafts impactful content, optimizes CRM automation, and ensures a seamless lifecycle management journey. Over the last year, my leadership has driven a 112% surge in revenue attributed to content and eCRM, achieving this growth while efficiently managing costs and amplifying revenue per team member.Adopting an audience-centric strategy, I blend creative flair with data-driven insights. My global perspective, informed by teams from Las Vegas to Tokyo, empowers me to pinpoint content opportunities that resonate across varied cultural landscapes and drive revenue.From a team of 25 in 2018, I've expanded our digital content and eCRM divisions to 47 professionals today. My mantra of "innovate, test, validate, scale" has birthed scalable content models in 21 languages. Leveraging generative AI, I've optimized content workflows including cutting the creation time for restaurant descriptions by 85% and also rapidly translating hundreds of high-quality guides, ensuring contextually relevant assets for diverse geographies, cultures, and channels. All without compromising on quality.In my tenure, I've championed diversity and inclusion, setting standards for all content we produce. I've also introduced a rigorous quality review process, ensuring our content not only resonates but also elevates our brand.My cross-functional collaboration with product, data, client services, and business development teams has been pivotal, embedding best practices in digital content creation to robustly support Ten's overarching objectives. Show less