With TICO certificate Amadeus hotel and flight bookingItinerary planning

Forecast and analysis the demand and trend for entertainment industry.Identify and grow new partnership opportunities independently in order to promote the brand.Focus on B2B communication.Develop and manage strategic partnership plans. Build positive working relationships with channel partners to drive the company revenue within the customer base.Manage existing partners and recruit new partners for member.Define success measures and prioritize key initiatives to drive customer growth across all platforms.

Dining and retail specialistService luxury profile members in a polite and professional way at all timeDesign requests by telephone, chat and email in Chinese and English mainly in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing for premium cardholders, considering all the needs of the customerPreparation of tailor-made quotations, confirmations and documents, administrative processing, and invoicing via the company's own accounting departmentKeep up to date on all Lifestyle trends for the APAC marketActive sale of promotions and exclusive events

Provide an excellent and consistent level of service to guests by the hotel's brand standards in the lobby and Concierge counterResponsible for the full spectrum of duties, including greeting guests, assisting guests in any plans/arrangements and providing helpful informationWork alongside all teams to ensure an exceptional guest journey from pre-arrival and during the stay to departure and post-departureAchieve a high level of guest satisfaction by establishing a good rapport with guests, anticipating guest's needs, and providing prompt responses to guestsUtilize the upselling skill to maximize the sale profit

Summer International College ProgramWorked as an intern in the Orlando Disney Park of Hollywood StudioAim to provide excellent service and experience to the guestEnsure sales targets are met or exceeded

Enhance guest experience

Aim to investigate Tourist Satisfaction Index and Tourism Service Quality Index.Conduct survey and interview, data input and administration.

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