Provide Helpdesk Support to end users daily• Researched and resolved issues/inquiries daily using Service Now ticketing system• Managed and maintained users, groups, and printers in Active Directory

• Provide customer services support using ServiceNow for 80 senior staff members per week which includes technology support for Windows and Apple devices, configuring Crestron Air Media, and Cisco teleconferencing hardware and software • Troubleshoot network configurations such as connectivity issues daily • Mange and plan events using Microsoft Outlook • Develop and design documentation for all audio visual equipment and processes. • Configure networked devices and provide level 1 Help Desk support to all executive and board members. • Enter and Resolve ServiceNow tickets weekly

• Greet and assist residents and guests, and verify authorization for building access• Notify residents when food, guests or packages arrive at the building• Maintain professional demeanor throughout the day • Submit new ideas to management to help improve the services being delivered

• Assisted 30 customers by checking identification and providing directions to ensure they reached their destination• Managed the safety of the building and its occupants by confirming all staff and customers had the proper credentials• Made recommendations to supervisors on ways to streamline processes

• Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates• Responded to alarms and investigated disturbances• Established strategic plans for future success by writing daily reports • Clients included Lululemon, Lane Bryant, Taste of Chicago and Wendella Boats