I manage and operate all day to day functions of the hotel. Responsible for assuring guest satisfaction. Produce and maintain yearly financials, capital budgets, and P & L statements. Responsible for ensuring the safety of the employees, guest, and securing all owner assets. Maintained hotel placement in the community as well as online, while ensuring excellent customer service reviews. Responsible for creating at service culture that embodies all the core principles of elite customer service.

Managed all aspects of the guest experience. Directly responsible for Front Desk, Maintenance, and Housekeeping daily operations. Responsible for the hire and training of all departmental employees. Directly reported to the General Manager of the hotel.

Responsible for overseeing all hotel operations during the evening shift. I hired and trained staff for front desk and restaurant. I implemented new engineering pm program and policies. Responsible for overseeing outsourced security company. Assured guest safety and security. Responsibke for maintaining high levels of customer service.