Anthony Tsonis Email & Phone Number

Carlton, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

. Excellent communication and negotiation skills.. Great interpersonal skills, such as empathy and patience.. Effective conflict resolution skills.. Advanced organizational skills, such as time management.. Problem-solving skills, such as research and analysis.

Melbourne, Victoria, Australia

. Take ownership of customers issues and follow problems through to resolution. Analyse statistics (Power BI, Nimbus and Workday) and compile accurate reports.. Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment. Keep ahead of industry’s developments and apply best practices to.

Melbourne, Victoria, Australia

• Building lasting relationships with customers
• Solving customer problems in creative ways
• Working in a fast-paced environment.
• Using my problem resolution skills to turn unhappy customers into brand advocates
• Being challenged in navigating computer systems.

Melbourne, Victoria, Australia

• Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
• Maintained stock levels of cups, lids, straws, and condiments throughout the shift.
• Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
• Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Monitored temperature of cases, shelves and storage areas and reported failures to manager.

Melbourne, Victoria, Australia

• Maintained relationships with personnel using strong collaboration and teamwork skills.
• Orchestrated strategic recruitment approaches to engage talented and highly qualified candidates.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Worked as an effective team member while contributing to local and regional HR projects.
• Facilitated communication and coordination between employees and management by developing an updated organisational and employment structure to establish a hierarchy.
• Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.