• Managed inbound calls, assisting new and existing customers with a range of inquiries, including upgrades, cancellations, and account modifications.• Provided guidance and support to new team members, aiding in role comprehension and offering assistance during calls.• Handled sensitive information, including bank details, credit checks, and vulnerabilities, with utmost confidentiality and professionalism.• Achieved consistent top performance as one of the leading converters, demonstrating a commitment to excellence and effective communication skills.• - Key Learnings & Strengths: - Enhanced proficiency in customer service, tailoring interactions to meet individual needs and uphold Vodafone's standards. - Developed strong collaborative skills within the team environment, contributing to collective success.• Successfully managed challenging situations, resolving issues to ensure overall customer satisfaction and loyalty.• Regularly vetted by Security Watchdog due to the professional nature of the role.

• Conducted telesales and report writing tasks to facilitate financial claims for customers, liaising with banks and bank managers.• Utilised effective communication skills to inform customers of subject access request findings and persuade them to engage LFS's services.• Proficiently utilized Microsoft Excel, Word, and other software to prepare comprehensive claims documentation.• Maintained exceptional customer retention, convincing over 90% of clients to utilize LFS's services at a competitive fee.• Key Learnings & Strengths: - Enhanced proficiency in telesales and report writing within a professional environment. - Developed persuasive communication skills to effectively convert customers and retain their trust. - Demonstrated ability to navigate complex financial processes and liaise with banks to maximize customer returns. - Adapted to a mixture of face-to-face and phone-based interactions, maintaining professionalism and achieving desired outcomes.