Project Manager
Currento Project Management; Project Planning, Cost Management, Risk and Issue Management.o Management of Full Project Lifecycle, Stakeholder Management, Training and Communication.o Business Analysis; Problem Analysis, Solution Planning / Recommendation, Implementation Requirements Gathering, Gap Analysis, Process Mapping, Reengineering, Full Business Documentation and Facilitation of Stakeholder Workshops, Use Case Analysis o Understanding of Systems Development; Technical Issues, System Testing, eCommerce and corporate infrastructure. o Business requirement and issue management o Flow charting, Processes Mapping, using Excel and Visio o Systems Analysis; Problem Analysis, Solution Planning / Recommendation, Implementation o Mentoring of junior BA’so Ensuring good project governance is maintained throughout o Reengineering of business processes including - call centre processes and customer experience alignment