Helpdesk Technician for Facebook Dublin

Compu b is a modern, fast-paced company that delivers high quality service and sales of Apple Products. As an Apple Authorised Reseller and an Apple Authorised Service Provider, we strive to provide our customers with a high level of service wether they need to purchase a new computer or they need help with their current device. As such, staff have high knowledge levels in all things Apple, which is driven from an already existing interest in the brand.In October of 2014, I took on the role of Assistant Manager in our Dundrum branch. Further to my responsibilities in General Sales, I was now also responsible for ensuring the smooth running of the store. Duties in this role included day-to-day managing of staff, allocating members to tasks that best suited their abilities, and in some cases allocating staff that wish to learn new tasks when it best suited the store. I was also responsible for opening and closing the store, including cash and float management, as well as banking duties. Another aspects of this role showed further insight into how the company ran as a whole, allowing me to gain a better picture of how stock flowed through the company and from this was able to form a better picture of lead times for ordered stock. Being an Assistant Manager can also bring you in contact with customers who haven't necessarily had a good experience, be it with a staff member that has not responded to them positively (Usually leading to an investigation by myself and the General Manager, and subsequent follow-up with the staff member), or a customer that has higher expectations of our service than we are prepared to deliver. Occasionally we have customers that would expect a full service, training, and support centre for free, which is not something we can afford ourselves to provide. We do provide all of these services, but at a cost, as they cost us time and staff.

Compu b is a modern, fast-paced company that delivers high quality service and sales of Apple Products. As an Apple Authorised Reseller and an Apple Authorised Service Provider, we strive to provide our customers with a high level of service wether they need to purchase a new computer or they need help with their current device. As such, staff have high knowledge levels in all things Apple, which is driven from an already existing interest in the brand.As a Sales Assistant, it is my job to discover the needs of the customer, and provide them with the product to suit those needs. Creating a connection with the customer is an important aspect of this role, and has allowed me to build up a friendly conversation style, while always being able to remain professional and on topic. Another important aspect of this role is the ability to solve small issues customers may be having with their devices, be it a setting they've accidentally enabled or just setting up their email.

Arvato on behalf of MicrosoftDublin; This role involves ensuring the utmost in customer satisfaction while processing orders accurately and quickly.This role requires strict attention to detail and understanding of the importance of data privacyLarge volume order processing Attention to detail Working as part of a team Understanding the needs of the business Good time management and Multi-tasking Customer SatisfactionI am also a member of an Employee Relations group, addressing the needs and concerns of employees and raising them to management, along with the returning of communications from management. From this role I have a key input on the inception of new business processes.

As a site supervisor for a busy Airsoft site, I was tasked with ensuring the safety and enjoyment of all players on the site on game days. This involved signing in and accounting for all players, delivering a safety brief and ensuring all players adhered to the site rules.The Store was an Airsoft store, where I could advise players on equipment they needed, or suggest equipment they might want. Duties here involved being friendly with customers, ensuring they leave with a helpful answerSupervision of up to 50 players Delivery of safety brief, commanding the attention of all players Time management Conflict resolution - when one player might have an issue with another Management of other site marshals - Ensuring they were where they needed to be Customer Satisfaction Equipment Knowledge - Needed in the case of on site repairs or in shop advice Good public speaking ability

As a Sales Assistant, it was my duty to greet customers and help them through the process of purchasing Electronics such as televisions, white goods, cameras and various household items. An important part of this role is to ensure that the customer is comfortable in making what could be a rare purchase, and that they understand the product they're getting and that it is right for them.This role allowed me to further my knowledge of electronics and developed my interpersonal skills.