Anthony Wint Email & Phone Number

Hanover, Md, Us

Charlotte, Nc, Us

Used system monitoring tools to check the health, performance, and availability of servers, networks. Provide troubleshooting assistance and resolve user-reported problems related to software applications, hardware devices, and network connectivity. Also applied patches, updates, and security fixes to servers, operating systems, and software applications to mitigate risks. Documented system configurations, changes, and procedures accurately and comprehensively. Collaborate with other IT teams, vendors, and external partners to resolve complex technical issues or implement new solutions. Participate in team meetings, project discussions, and knowledge-sharing sessions to stay informed and contribute to collective goals. Installed, configured, and maintained servers, operating systems, and software applications for optimal performance. Monitored system performance and conducted proactive troubleshooting to identify and resolve issues promptly for Microsoft 365 products and services (Outlook, SharePoint, Teams, OneDrive). Managed user accounts, permissions, and access rights according to established policies and procedures. Maintained firewall, antivirus, and intrusion detection systems to protect the organization's IT infrastructure from cyber threats. Generated daily activity reports, incident summaries, and status updates to communicate with team members and management.

Northbrook, Il, Us

Responsible for diagnosing and solving customer issues, ensuring every customer understands the technicalities of the new Avaya phone system through a variety of customer contact channels, including phone, email, web/life chat, including ongoing maintenance and support of a new enterprise telephony platform Applies advanced troubleshooting techniques to provide unique and tailored solutions for customers, troubleshooting root cause issues with a 95% incident resolution at first contact, exceeding expectations of customers by providing empathetic, patient, yet efficient support Utilizes ServiceNow for service management, implementing technical solutions, and providing high quality support for computer and software hardware, operating systems, and enterprise application software through escalation and ticket reassignment of service conversions, incidents and requests for clients support teams and agentsDevelops and maintains documentation on implementation steps, technical procedures, knowledge base materials in collaboration with other cross functional teamsProvides second tier, technical support & problem-solving management to end users on issues of computer operations, including installations, software, and network related problems, exceeding expectations of customers by providing empathetic, patient, yet efficient support.

Dallas-Fort Worth, Texas, Us

• Provide elite customer service for a top-ten busiest airport in the U.S., supporting 8,000 passengers weekly. • Interprets government rules and requirements for domestic and international travel while effectively communicating these details with passengers or other support personnel. • Communicate any flight-operations related information directly with the Tower Manager, informing teams on potential delays, cancellations, gate changes or security issues. • Assist customers in navigating the American Airlines application to track luggage, change seats or rebook flights. • Trained over 50 Customer Service Agents on how to properly utilize the system, control operations and logistics of flights and overall deliver a positive customer experience. • Exercised strategic sales techniques to upsell customers when appropriate.

Dallas-Fort Worth, Texas, Us

• Led and managed team of up to 30 agents to ensure successful day-to-day station operations. • Supported all efforts to attain on-time departures as safely as possible, ensuring agents were coordinated and had the tools they needed to create seamless check in and departure processes. • Provided guidance and mentorship to agents on work performance and kept accurate records of personnel time, attendance and general employee feedback. • Managed all escalated issues with customers due to positive or negative experiences. • Partnered with management to structure training for fellow employees and new hires, creating Standard Operating Procedures, structuring work products and how to work varying applications to provide service.

Palmyra, Virginia, Us

• Reviewed international company loan applications and financial documents to support eligibility of $4MM - $20MM loans and provide risk recommendations for the U.S. Department of Commerce. • Assembled audited financial statements to make recommendations for approval to ViaCell Board of Directors. • Remotely supported client companies, informing them on needed documentation and loan processes.

Charlotte, Nc, Us

• Provided world class technical support and training to BOA online services users for authenticated software products and services ensuring that service level and customer satisfaction agreements are met.• Receives, investigates and responds to customer inquiries regarding products, services and issues • Recommends appropriate solutions to complex or reoccurring issues, demonstrating a commitment to quality and regularly delivering outstanding customer service in a timely, and efficient manner, with a dedication to 1st call resolution and overall customer happiness.

Bachelor'S Degree, Mass Communication/Media Studies

Saas

Saleforce