Anthony Young Email & Phone Number

United States

Prince Frederick, Maryland, United States

Proactively support the end-user computing and telecommunications environments of Calvert Health. Providing technical and educational support to user computing devices, peripheral hardware, telecommunications and audio-visual equipment and systems. Serve as central point of contact for support, maintenance and instructional services requested by the Information Services and Telecommunications departments. Selected Accomplishments:*Maintain unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements*Interact and communicate with all levels of hospital personnel regarding IS issues. Trouble-shoot all IS related issues, and when necessary, escalate unresolved calls to the appropriate IS staff*Provide set-up, installation, configuration, and maintenance of desktop software including, but not limited to, desktop operating systems & utilities, antivirus and other security-related software, browsers, terminal emulators, office automation, and client applications

Washington, District Of Columbia

• Serves as Tier 1/Tier 2 technical support resource in a fast-paced and rapidly changing environment• Supports a wide range of customers via email, telephone and in person• Troubleshoots and resolves complex hardware and software issues• Installs, configures and maintains a wide range of software applications including, but not limited to: Windows 7, Mac OS X, Office 2007 and Office 2010• Supports and maintains a range of computer and telecommunications equipment • Fields and evaluates customer requests for hardware and software purchases• Recommends initiatives geared toward departmental process improvement• Researches, tests and deploys software packages for firmwide use• Provides end user training for computer hardware and software• Performs administrative functions related to support delivery, including: tracking support requests, completing paperwork, scheduling appointments and generating documentation • Coordinates account creation, provisioning and deactivation• Facilitates preparation and distribution of end user technologies, including computers and telecommunications equipment • Manages stock of shared computing and audiovisual equipment • Maintains installed audiovisual equipment, ensuring optimal operation of the environment• Resolves issues related to remote access including VPN, Citrix, email, and network access • Performs first-level network administration duties including permission assignment, password management and access control • Communicates with Network Operations and Development teams to escalate advanced issues • Maintains current knowledge of technological trends and news relevant to hardware, software, training, and processes of the Desktop Operations team • Some on-call work may be required• Some domestic travel (less than 10%) may be required

• Set-up, deploy, implement, and maintain student and staff technology• Monitor and maintain daily performance of computer systems• Create and maintain staff and student user accounts, including permissions and other settings• Resolve technical issues with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems• Provide software, hardware, network, and server support and assistance• Create, organize, and maintain technical documentation• Manage equipment/hardware inventory, including academic technology and resources• Support technology and academic teams with a variety of technology projects/duties End User Support• Deliver technology orientation, training, and instruction to staff • Provide technical support to teachers, staff, and students via e-mail, in-person, and ticketing system • Create, track and close all trouble tickets and work orders• Communicate with third-party vendors to resolve end user issues• Troubleshoot printers, copiers, projectors, audio-visual (A/V) equipment, and general classroom technology• Develop training manuals and best practice documents

• Troubleshoot desktop issues of Vista and Windows 7/Microsoft 2007/2010• Critical End User Application Support (Microsoft Office/Coral WordPerfect)• Assisting user with RSA Management to connect to VPN from home (Cisco)• Network connectivity troubleshooting • Blackberry troubleshooting and support (Blackberry Enterprise Server)• Terminal Server Remote Connectivity • Working with Windows Server 2008 in VMware • Inbound and Outbound calls supporting DOJ clients• Remote Support for all DOJ clients

• Provided remote support for Windows XP, Vista• Application Support such as: Microsoft Office 2003/2007 Professional, Lotus Notes, and WordPerfect.• Provide Desktop support for the World Bank Staff via SMS remote access • Used Remedy Ticketing system & Responsible for maintenance on Knowledge Base Database.• Active Directory: Creating User, Setting /reset passwords• Provided IT support to bank employees via the remote access programs Get system and Go To Assist. I connected to the clients computers and then trouble shoot the issues they may be having with various bank software’s as well as with issues pertaining to the bank computers.

• Provided first level troubleshooting and resolution of security applications in a Helpdesk environment and documented all calls in HEAT Database.• Produced trouble tickets for issues surrounding password reset, SAP application issues, legacy systems, secured Internet websites, and telephone issues• Provided customer support to local and off site customers for phone and help desk• Followed up with customer to ensure customer satisfaction with problem resolution• Supported Navair and Navy ERP Systems for the US Navy

Certificate Of Completion, Computer Science/Personal Computer Service Technician

Diploma, Computer Engineering