Anthony Altieri Email & Phone Number

Pittsburgh, Pennsylvania, United States

Assess and resolve provider and participant cases that were escalated externally or internally

Remote

• Professional client communication. • Work order management for KPI adherence, compliance and safety.• Work order data analysis. • Working knowledge of facility based preventative maintenance.• Lease knowledge and analysis.• Maintain vendor relationships.

Greater Pittsburgh Area

• Proactively developed new skills by assuming additional projects and tasks:o Example: CSR lite, Excel, Agent Audits and Corrigo.• Training:o Conducted both group and one-on-one training.• Reporting:o Maintained complex daily and monthly reports ranging including account metrics, data gaps, and agent progress.• Mentorship:o Guided colleagues to ensure KPIs were met and efficiencies were gained.

Remote

• Able to efficiently schedule out daily and weekly work flow by deadlines• Able to handle multiple tasks efficiently and accurately• Willingness to learn new skills and accept new projects• Strong organizational and data interpretational skills.

Greater Pittsburgh Area

• Trained in several call center programs• Extremely knowledgeable about call centers policies and procedures• Consistently maintained low talk time and low errors

basic care and minor diagnosis of multiple colonies of mice used in research.

Associate’S Degree, Web Page, Digital/Multimedia And Information Resources Design

integration of digital art and design into a commercial medium Web Design: PHP, MYSQL, HTML, Javascript, Flash AS2 A/V Editing, Animation.

High School, General Education