Ensure client success building and launching Amazon Connect, and other Contact Center Technology solutions.Assist enterprise clients on the value proposition of the organization, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.Capture and share best-practice knowledge amongst the AWS community.Leverage AWS services such as Connect, IAM, Lambda, DynamoDB, RDS, Lex, Pinpoint,S3 to provide dynamic Contact Center and Customer Experiences.

Built an inventory tracking, quality assurance, and production tracking tool that cut down product wastage by 60% to provide for decreased operating costs and 20% decreased production times.Managed and provided ongoing training to an 11 member mixed functionality team of product fabricators, designers, and installation crew.Developed company OSHA documentation that prevented pending noncompliance fines and served as the safety officer to ensure compliance.Designed using AutoCAD software, as well as managed the fabrication and installation of a new product line.

Managed all aspects of Residential and Commercial construction projects including legal, regulatory code compliance,operational systems and issues, logistics and purchasing aspects of each project.Served as a licensed qualified officer responsible for, budgeting, and design/ build team members from initial concept to final delivery on residential construction projects.Using website design template software increased the company's online visibility which provided for revenue

Responsible for the inspection of residential and commercial property prior to sale for the purpose of assessing of any potential hazards or defects.Discovered potential fatal hazards of electrical and HVAC systems, found major structural issues in buildings and also numerous minor defects.Collaborated with Realtor and potential buyers to find and recommend repairs to be done by the seller thus reducing the cost to the potential buyers.Upon completion of the inspection provide written results report to the potential property buyer with a high degree of accuracy.Developed Marketing materials and presented these materials to potential clients at various locations.Communicated with clients in resolving issues that can arise in the course of an inspection.

1.Responsible for the building of a Engineering company that specializes in Civil, Commercial and Residential Demolition, Underground Utilities/ Earthwork, and New Construction.2.Successfully bid and won Demolition Contracts under the HHF Federal Program in the largest Demolition Market in the Country for 43 properties, which provided for 600 thousand dollars in revenue in the company's first year of business.3. Responsible for securing, managing and coordinating subcontractors and vendors, budgeting, project supervising, interviewing potential employees.4. Reporting directly to the Michigan State Housing Development Authority, MI Department of Environmental Quality, Detroit Land Bank, and the City of Detroit Building Safety Engineering and Environmental Department.