Anthony Andre Email & Phone Number

Tampa, Fl, Us

Saint Petersburg, Fl, Us

Washington , Dc, Us

Dallas, Tx, Us

• Diagnose and resolve telephone calls, chats, tickets, and email requests for technical support to maintain computer systems, troubleshoot errors, and repair the organization's hardware.• Install, configure and maintain an array of desktop and laptop PCs, mobile devices and peripherals, such as printers, secure phone over POTs or VOIP utilizing innovative technical skills.• Reinforce and elevate system reliability, security, and efficiency by monitoring system performance, replacing old equipment and performing data migration to new machines.• Optimize security efforts through prompt resolution of complex issues, such as system crashes, network slowdowns, connectivity problems, security breaches, virus infections, and more.

Glen Allen, Va, Us

• Excelled as the subject matter expert providing network technical assistance during the planning phase of multiple deployments.• Pruned downtime via direct computer and network support, including but not limited to router, firewall, Intrusion IDS/IPS, DNS, Active Directory and Exchange.• Facilitated productivity through remote and onsite resolution of issues related to hardware, software, and networks for all military installations supported by NMCI (Navy Marine Corps Intranet).• Launched 200+ new computers to replace old, out-of-warranty machines at various military installations.• Honored service level agreements (SLAs) by configuring, assembling, and installing laptops, microcomputers, workstations, and other peripherals.• Monitored and maintained relevant hardware using the company’s inventory asset control standards.

Washington, Dc, Us

• Led and coordinated daily administrative operations to enhance and support a cohesive and efficient office environment.• Screened classified and unclassified email communications and ensured completion of appropriate action.• Orchestrated overall project management systems, including system troubleshooting and maintaining project records, files, and databases.• Ensured 100% accountability of all assigned equipment, valued at $200K+; and remained composed while making quick decisions in a high-stress, fast-paced environment.

Washington, Dc, Us

• Multitasked a wide range of administrative and clerical functions, such as handling mail, filing documents, managing appointments, typing, updating computer records, greeting visitors, and fielding phone calls.• Engineered highly effective organization and filing system, resulting in easy access to critical information to streamline office functionality.• Tightened security posture by preparing badges, passes, and ID cards, and performed other security-related duties; maintained company modular messaging mail/webserver.• Exemplified effective planning time management, follow-up and organizational skills for all administrative tasks.

Bachelor Of Applied Science - Basc, Cybersecurity Technology

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Cybersecurity

Certificate, Cybersecurity Network Security