Anthony Snow Email & Phone Number

Coordinate Level 1 support with clients regarding workstation or platform issues. Determine internal versus external causes and work/escalate accordingly. Modify issue intake for more streamlined process. Create documentation on processes. Assist with provisioning and deployment of equipment, both remotely and on site, to meet deadlines for contracts. Support internal IT Hardening efforts. Design new Jira ticket intake and assist with implementation of workflow changes and automation systems.● Created templates for streamlined ticket creation and metric tracking on standard issues on site.● Provided support and guidance for internal IT policies and procedures regarding Google Workspace.● Handled initial response and workflow for external request intake from clients.

El Paso, Texas, United States

In this role, I mobilize employee operations, executing Level 1 technical support including updates, installations, permission mapping, Microsoft Azure cloud platform assistance, and more. I direct Level 2 IT services, organizing Windows/iOS repairs, registry issues as well as bios and hardware support. Also, I examine on-air and broadcast anomalies, identifying and addressing problems. Additionally I analyze network setups, new equipment rollout, and patch data, resolving bugs while staying on schedule. And by spearheading device installation and guiding outside contractors, I facilitate studio moves and setup.Some of my key achievements in this role include: • I discovered an unknown server patch bug thereby preventing a company-wide rollout failure.• Furthermore, I designed and launched Service Desk Technician training materials.• And on top of that, I advanced company-wide remote administrative assistance, resolving Bomgar to inTune access issue.

El Paso, Texas Area

In this position, I monitored local radio AM, FM, and HD transmitters and online streaming, devising repair strategies. I prioritized user security across multiple operating systems, heading up antivirus software and firewall integration as well as system updates. By delivering immediate IT assistance in line with department deadlines, I regularly promoted company goals.Some of my key achievements included: • I secured city event emergency broadcast coverage, mapping one signal across five stations.• And, I orchestrated a new station build, coordinating studio setup, audio pathing as well as transmitter and antenna installation.• Designed and launched Line of Site Wan extensions across 5 city sites, mitigating mountain range connection obstacles to maintain successful peer-to-peer (P2P) networking.

During my Army service, I oversaw a 5-member IT maintenance team, securing and fine-tuning Military Intelligence Electronic Assets. I implemented a comprehensive system upkeep scheduling protocols, ensuring full functionality and seamless operation. I controlled department inventory, ordering and packing overseas deployment supplies and special tools. Furthermore, I cultivated and dispatched an Afghanistan deployment team, achieving 98% satisfaction rate for 500+ soldier battalion. And, I calibrated specialized equipment, adhering to established specifications. Leveraged security and specialized software expertise, presenting security and intelligence recommendations.

Bachelor'S Degree, Computer Science

Information Security Systems

Computer Science