Anthony B. Email & Phone Number

RAF Mildenhall

• Installed, configured, and maintained Cisco 2960x/3850/9300/9400/9600 switches, Juniper 4100/4400 and stack solutions.
• Collect and troubleshoot network data to develop and report metrics, focusing on network services outages; this includes their duration, numbers of users impacted, also creating a SOP to ensure the solution has been.
• Analyze network requirements and assist the government in developing hardware/software solutions.
• Utilized SolarWinds to audit and remediate switches/routers that were not compliant with DISA’sSecurity Technical Implementation Guides (STIGS).
• Utilized DHCP to track IP space in order to ensure proper availability for endpoints.
• Used Cisco Identity Services Engine (ISE) to configure network devices on Dot1x or MAB protocols.

RAF Mildenhall

• Communication Focal Point (CFP) technician mastering NIPR and SIPR technical support, customer service, and coordinating unexpected base wide issues.
• Delivered great quality customer service with a customer on the phone or in-person even when the customer has a negative attitude.
• Provided remote and in-person support to resolve issues.
• Installed and configured new computer systems and devices, including hardware and software, and patching programs.
• Created help desk tickets, troubleshoot and resolve desktop issues
• Imaged and patched operating systems base wide.

Ramstein Air Base, Rhineland-Palatinate, Germany

• Created the current template system for work orders to be createdfor Ramstein AB CIPS.
• Coordinated with multiple backshops regarding installations,projects, site surveys, purchase requests and office moves.
• Trained and supported authorized users and technicians with theprogram.
• Triaged and processed work orders base wide.
• Hosted weekly meetings updating leadership.

Ramstein Air Base, Rhineland-Palatinate, Germany

• Communication Focal Point (CFP) technician mastering NIPR and SIPR technical support, customer service, and coordinating unexpected base wide issues.
• Delivered great quality customer service with a customer on the phone or in-person even when the customer has a negative attitude.
• Provided remote and in-person support to resolve issues.
• Installed and configured new computer systems and devices, including hardware and software, and patching programs.
• Created help desk tickets, troubleshoot and resolve desktop issues
• Imaged and patched operating systems base wide.

Network Engineer And Security

Bachelor'S Degree, Chemical Engineering, 3.6

Activities and Societies: Rock Climbing Club

Bachelor'S Degree, Chemical Engineering