Anthony B. Email & Phone Number

Raf Mildenhall

● Installed, configured, and maintained Cisco 2960x/3850/9300/9400/9600 switches, Juniper 4100/4400 and stack solutions.● Collect and troubleshoot network data to develop and report metrics, focusing on network services outages; this includes their duration, numbers of users impacted, also creating a SOP to ensure the solution has been spread across the team.● Analyze network requirements and assist the government in developing hardware/software solutions.● Utilized SolarWinds to audit and remediate switches/routers that were not compliant with DISA’sSecurity Technical Implementation Guides (STIGS).● Utilized DHCP to track IP space in order to ensure proper availability for endpoints.● Used Cisco Identity Services Engine (ISE) to configure network devices on Dot1x or MAB protocols.● Utilized Cisco Call Manager to configure Cisco VoIP model phones.● Used Cisco Unity to configure and reset customer voicemail boxes.● Configured, installed and maintained switches, routers, and TACLANEs.

Raf Mildenhall

● Communication Focal Point (CFP) technician mastering NIPR and SIPR technical support, customer service, and coordinating unexpected base wide issues.● Delivered great quality customer service with a customer on the phone or in-person even when the customer has a negative attitude.● Provided remote and in-person support to resolve issues.● Installed and configured new computer systems and devices, including hardware and software, and patching programs.● Created help desk tickets, troubleshoot and resolve desktop issues● Imaged and patched operating systems base wide.● Provide network assistance and technical support to resolve user problems, service requests, communications, computer, voice, network faults and outages.● Repaired, installed and troubleshoot workstation, MFD, VoIP and VTC.● Resolved administrative and technical communications problems.● Created the current template system for work orders to be created base wide.● Coordinated with multiple backshops regarding installations,projects, site surveys, purchase requests and office moves.● Trained and supported authorized users and technicians with theprogram.● Triaged and processed work orders base wide.

Ramstein Air Base, Rhineland-Palatinate, Germany

● Created the current template system for work orders to be createdfor Ramstein AB CIPS.● Coordinated with multiple backshops regarding installations,projects, site surveys, purchase requests and office moves.● Trained and supported authorized users and technicians with theprogram.● Triaged and processed work orders base wide.● Hosted weekly meetings updating leadership.

Ramstein Air Base, Rhineland-Palatinate, Germany

● Communication Focal Point (CFP) technician mastering NIPR and SIPR technical support, customer service, and coordinating unexpected base wide issues.● Delivered great quality customer service with a customer on the phone or in-person even when the customer has a negative attitude.● Provided remote and in-person support to resolve issues.● Installed and configured new computer systems and devices, including hardware and software, and patching programs.● Created help desk tickets, troubleshoot and resolve desktop issues● Imaged and patched operating systems base wide.● Provide network assistance and technical support to resolve user problems, service requests, communications, computer, voice, network faults and outages.● Base Local Registration Authority (LRA) creating and troubleshooting SIPR tokens for Ramstein AB.● Repaired, installed and troubleshoot workstation, MFD, VoIP and VTC.● Resolved administrative and technical communications problems.● ASI manager managed and updated leadership on all the ASI a

Network Engineer And Security

Bachelor'S Degree, Chemical Engineering, 3.6

Activities and Societies: Rock Climbing Club

Bachelor'S Degree, Chemical Engineering