Strategic global operations leader with a record of increasing revenue, improving margins, and improving process efficiencies focused on driving exceptional customer experiences. Achieve operational objectives by working closely with business unit leaders and business development teams to deliver transformational and innovative solutions. Highly skilled in negotiating complex agreements, deploying strategic initiatives, and developing cross functional teams.High-Impact Results:• Led the establishment and deployment of global omni-channel sales of reconditioned used phones in Brazil, Mexico, Chile, Colombia, United Kingdom, Italy, Spain, Japan, and South Korea. Sales channels included retailers, physical business locations, and ecommerce. • Managed strategic global accounts. Closely collaborated with clients to develop strategic initiatives and transformative processes. Customer experience also improved, resulting in a 20% reduction in repair cost and increased customer satisfaction ratings.• Directed strategic operational initiatives that streamlined operations and reduced operating costs. Decreased on hand material days of supply from 120 days to 35 days; reduced excess and obsolete material cost $750K+ Core Competencies:• Global Team Leadership • Account Management • Supply Chain• P&L management • Vendor Management • Cost Control• Strategic Planning • Contract Negotiations • Quality Control / Assurance• Continuous Improvement • Customer Experience • Startup Experience
Listed skills include Cross Functional Team Leadership, Management, Telecommunications, Wireless, and 46 others.
