75 ABW/SCOOResponsible for patch management and security of all Window Servers within the Hill Enterprise Data Center on one of the networks located on Hill AFB. Also responsible for maintaining and securing the Enterprise Print Environment at Hill AFB.• Subject Matter Expert (SME) for the Hill IT Consolidated Contract• Manage and maintain multiple Windows Servers for the 75 ABW including DFS, File, Print, DHCP, Application, SQL, and various other types.• Worked with multiple groups and individuals to successfully migrate various Windows Servers and applications from one domain to another domain with minimal downtime. • Migrated the Enterprise Print environment twice, which includes 10+ Print and Print Management Servers along with 2,000+ printer being utilized by 20,000 users remotely and on-site.• Responsible for maintaining cybersecurity compliance on all devices and servers within the Enterprise Print Environment while ensuring a 99% availability.

Configured and maintained multiple Windows Servers for a myriad of organizations consisting of more than 2000 users. Responsible for regular backup, maintenance, and archival of mission essential user and organization data. Provided off hours server support for high priority issues.• Played critical role during numerous major projects to including the migration of several servers to a virtual environment utilizing VMware technology• Operated and maintained Windows 2003 Clustered Servers, File Servers, Print Servers, Web Servers, Database Servers, Application Servers, and VMware ESXi Servers• Performed server security audits, system backup restore procedures, and other recovery processes in accordance with the Air Force’s disaster recovery and continuity strategies• Ensure system connectivity of all servers, shared software and other applications• Developed and implemented login scripts.• Administered users through active directory. • Assigned group/user accounts, access rights, profiles, GPO's.• Served as the point person for resolution of various computer/software support issues. Managed and trained a team of IT professionals ranging from Help Desk to Server Administrators, as they provided computer, server, and software support to organizations throughout the base.• Performed staff functions to include appraisals, leave schedules, and various other sundry activities• Facilitated weekly meetings to gauge recent and ongoing technical developments and apprise staff of viable solutions• Co-managed an award winning help desk solution for enterprise support

Provided technical computer support for enterprise customers. Responsible for help desk management and facilitation. • Oversaw trouble ticket management, reducing response time and achieving the lowest response time for the Air Force Base• Satisfied customer requirements remotely and locally • Resolved complex and detailed computer hardware and software issues • Responsible for enterprise standard desktop platform deployment• Worked cross departmentally to ensure computers, software, and the network reliability• Recognition of meritorious support and technical efforts through various commendations and awards

Network Technician at HeritageQuest (A division of ProQuest)Support employees in their computer and software needs. Manage and maintain a variety of servers. Troubleshot network connectivity and data transfer problems.• Responsible for enterprise migration from Novell and Microsoft to a Microsoft centric network which resulted in substantial reduction in maintenance and downtime• Overhauled software support center, increasing customer satisfaction and reduction in call times• Mentored fellow employees in technical and customer facing skills • Designed and implemented an internal website which increased employee knowledgebase

Responsible for the complete enterprise desktop hardware and software support for entire campus • Provided exemplary remote and local support• Resolved computer hardware and software issues through the facilities• Worked cross departmentally to ensure the maximum customer satisfaction

Provided custom, timely, and cost efficient solutions for customers micro computing needs. Managed time sensitive corporate schedules to ensure greatest customer satisfaction.• Implemented process improvements to increase reliability and reduce cost for enterprise assembly processes• Mentored and trained new computer technicians