Brandon Carroll Email & Phone Number

Huntsville, Al, United States

Huntsville, Alabama

Madison, Alabama

ESD Analyst supporting USACE (United States Army Corps of Engineers) via Helpdesk assistance with remote machine access and administrator privileges. Documented and dispatched technical issues with Remedy 9 and Smart IT ticketing systems.Remote troubleshooting of software application issues, account access, network permissions and othertechnical requests assisting end users in mitigating downtime to perform essential job duties.Assisted customers with troubleshooting Blackberry, Android and Apple cellular devices for secure emailfunctionality.

Fort Hood, Texas

Operated CISCO routers and switches along with Information Assurance systems across multiple security enclaves ensuring continuous data and VOIP services provided via Cisco Unified Call Manager to a Chief Executive Officer Army equivalent and their 30 employees including logistics, personnel management, Deputy Directors and Operations management over LAN and WAN networks.Performed routine maintenance on multimillion dollar equipment to ensure mission functionality at a constantly ready status providing opportunities to learn physical and logical aspects of systems and equipment to include signal flow, OSPF, and TCP/IP.Given the opportunity to cross train other telecommunications systems such as satellite transmission systems whichworked directly with equipment providing insight to signal flow and even more troubleshooting methods thatbroadened understanding of interconnectivity between multiple signal types and conversion processes.Operated in high tempo working environments across the globe including Germany and South Korea in support of large scale, multi-national missions while being accountable for network functionality over LAN.