Brandon Carroll

Brandon Carroll Email and Phone Number

Operations Manager - Smart Data and Specialty Servicing @ Capital One
Richmond, VA, US
Brandon Carroll's Location
Greater Richmond Region, United States
Brandon Carroll's Contact Details

Brandon Carroll work email

Brandon Carroll personal email

n/a
About Brandon Carroll

Inspirational coach with a passion for developing confidence and competence in individuals and teams. Passionate people leader who loves to watch his people grow, develop, and succeed all the while creating long lasting quality relationships. Committed to continuous improvement, driving results, and mitigating risk. Ability to maintain focus on the critical issues, while also envisioning the larger implications of decisions. Reputation for being organized and accountable while also being warm and approachable and finding opportunities to create a fun environment.Clifton Strengths: Woo | Strategic | Communication | Connectedness | PositivityTake on each and every day with the "Do The Right Thing" mentality!

Brandon Carroll's Current Company Details
Capital One

Capital One

View
Operations Manager - Smart Data and Specialty Servicing
Richmond, VA, US
Website:
capitalone.com
Employees:
63917
Brandon Carroll Work Experience Details
  • Capital One
    Operations Manager - Smart Data And Specialty Servicing
    Capital One
    Richmond, Va, Us
  • Capital One
    Client Onboarding Manager
    Capital One May 2022 - Present
    Richmond, Virginia, United States
    Commercial Card-Enterprise Onboarding Team
  • Capital One
    Operations Supervisor
    Capital One May 2020 - May 2022
    Richmond, Virginia, United States
    Anti-Money Laundering - FraudSupport and inspire a team of 7 Associate and Principal Coordinator level Investigators who file suspicious activity reports based on multiple types of fraud. Logistics lead for 36 FTE, maintaining a well managed shop by reviewing department operations and maintaining an atmosphere of consistent improvementConduct manager reviews and case audits regularly to assist with mitigating riskManage the morale committee and roll out monthly calendars consisting of games, special days, prizes and more
  • Capital One
    Unit Manager
    Capital One Apr 2019 - May 2020
    Richmond, Virginia
    High Value ServicingDevelop and manage a team of 20 Senior Coordinators who provide a white glove level of customer service to Capital One’s largest consumer credit card accounts.Logistics lead for 87 FTE, responsible for hiring, scheduling, and department operationsRolled out I-Spy agent to agent recognition program for High Value EliteDrove the engagement committee and boosted department morale by holding daily, weekly, and monthly contests/activitiesImplemented peer coaching across the department to help our associates reach for career goals
  • Capital One
    Unit Manager
    Capital One Nov 2017 - Apr 2019
    Richmond, Virginia Area
    Escalated Specialty Group - CollectionsLed a team of 18 Senior Coordinators in a complex escalated collections queue and produced exemplary results all while boosting engagement in the department.Staffing lead for department of 37 FTE including all scheduling for new hires.Creator and Owner of NPS focus group initiative Obtained and maintained 90 plus percent engagement throughout tenure.Maintained all metric reporting
  • County Of Prince George, Va
    Health/Physical Education Teacher (Department Chair)
    County Of Prince George, Va Aug 2006 - Nov 2017
    Prince George County Public Schools

Brandon Carroll Skills

Public Speaking Physical Education Research Curriculum Development Curriculum Design Lesson Planning Educational Leadership Management Community Development Classroom Educational Technology Event Planning Teaching Teacher Training Secondary Education Classroom Management K 12 Leadership Development Curriculum Mapping Community Outreach Coaching Powerpoint Microsoft Powerpoint Relationship Building Team Building Data Analysis Microsoft Office Prioritize Workload

Brandon Carroll Education Details

Frequently Asked Questions about Brandon Carroll

What company does Brandon Carroll work for?

Brandon Carroll works for Capital One

What is Brandon Carroll's role at the current company?

Brandon Carroll's current role is Operations Manager - Smart Data and Specialty Servicing.

What is Brandon Carroll's email address?

Brandon Carroll's email address is br****@****rge.com

What schools did Brandon Carroll attend?

Brandon Carroll attended Virginia State University, Chowan University.

What are some of Brandon Carroll's interests?

Brandon Carroll has interest in Children, Education, Health.

What skills is Brandon Carroll known for?

Brandon Carroll has skills like Public Speaking, Physical Education, Research, Curriculum Development, Curriculum Design, Lesson Planning, Educational Leadership, Management, Community Development, Classroom, Educational Technology, Event Planning.

Who are Brandon Carroll's colleagues?

Brandon Carroll's colleagues are Sandra Cook, Saradhi P, Sreenadh Shetty, Ramesh Songa, Lois Shapiro, Gina Schottleutner, Pmp, Naren Konda.

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