It Specialist
Current• Install, configure, and maintain corporate computer equipment to ensure optimal functionality.• Conduct repairs, upgrades, and troubleshoot hardware and software issues.• Oversee hardware inventory and logistics, maintaining the asset database and ensuring compliance with life cycle information and serial number tracking.• Implement customer service principles and enforce IT support Standard OperatingProcedures (SOPs).• Maintain formal policy documentation in collaboration with endpoint engineering, network, and system teams, ensuring compliance with standards.• Administer Cloud and Software as a Service (SaaS) applications securely and efficiently.• Assess and mitigate cyber security risks.
Oct 2024 - Present
