I am a 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗧𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗥𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝗰𝗲 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁 who helps businesses navigate transitions, mitigate risks and support employees through redundancy and organisational change with tailored coaching and strategic guidance. 𝗪𝗮𝘆𝘀 𝗜 𝗰𝗮𝗻 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘆𝗼𝘂𝗿 𝗵𝗲𝗹𝗽 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗮𝗻𝗱 𝗽𝗲𝗼𝗽𝗹𝗲: • I offer dedicated support to individuals facing redundancy, helping them build resilience and confidence to reclaim their self-worth and pave the way for future success. • I provide consultancy services in change management to businesses going through the restructure process.• I facilitate networking events to connect job seekers with industry professionals to support them in navigating their redundancy journey.

The Champion Mindset Collective podcast and group is for individuals who are passionate about their personal development and cultivating a champion mindset. The podcast shares inspiring stories and insights from true champions and experts in their own right who have healed through trauma, and embrace a positive and limitless potential in their lives.

Specialising in technology and customer relationship management, with a strong emphasis on service delivery, customer insights, and continuous improvement. My role involved acting as a trusted advisor and the primary communication conduit between ICT and business units, ensuring effective collaboration across diverse stakeholders to achieve both organisational and community objectives. My expertise encompasses portfolio management, solution delivery, relationship and customer management, as well as process and systems improvement. This comprehensive skill set enables me to drive strategic initiatives and enhance operational efficiencies, positioning me as a key asset in aligning technology solutions with business needs.

As a Client Solutions Consultant at Flock Consulting, my primary responsibility is to facilitate client discovery sessions for data and analytics services, acting as the essential link between clients and technical teams. I provided technical account management support, overseeing client needs and expectations to ensure a seamless service experience. Additionally, I focus on building and maintaining strong relationships with clients, supporting them comprehensively from the initial engagement through to the successful completion of their projects.

At Auckland Transport, in a Leadership role as an I was responsible for articulating the Analytics and Reporting department’s value and services through compelling prose and effective storytelling, ensuring strategic decision-making support through data insights. My role involved building robust relationships both internally and externally, serving as a change agent and trusted advisor in delivering analytics and reporting services, thereby enhancing customer experience and transport outcomes. I managed the intake and prioritisation of new analytics requests, aligning initiatives with Auckland Transport’s and Business Technology’s strategic objectives. Additionally, I kept up to date with industry trends, championed open-source data analytics, and fostered collaborations to enhance data sharing and ownership within the ecosystem. I also promoted the use of predictive and AI-driven analytics, establishing foundational terms and conditions for requirements.

Risk and Assurance• Discovery and mapping of policies, standards, procedures, and guidelines.in a format that could be presented and understood across the organisation. • Identifying and capturing retailers at high risk into Microsoft Dynamics CRM data for high-risk staff purchases of lotto tickets to identify gaming addictions.Claims & Operations Team• The job involves investigating and resolving claims related to lotto winnings. This includes processing daily claims, logging them in the CRM, identifying the prizes won, and working with the finance team to pay out the prizes to the customers. Additionally, there is a backlog of over 500 claims that need to be addressed.• Database Integrity & Reporting – maintaining the integrity of data and provide reporting as required. • Change Management - Work with the teams to define the process, document and facilitate the change across the organisation.

• In this role as a GIS Specialist | Product Owner, Business Analyst, the responsibilities included leading key projects that resulted in improved functionality, technology, and user experience. This involved managing projects and acting as a liaison between different teams to clarify goals, meet quality standards, and deliver new GIS functionalities. • The role also involved identifying process boundaries and opportunities for automation, designing, and implementing testing protocols, collaborating on new product concepts, mapping new assets, and proactively identifying and solving complex problems. Experience with JIRA and Confluence was also required.• Worked on various projects within the OSS space using both waterfall and agile methodologies. They collaborated with BSS teams to deliver integrated solutions, managing stakeholders, and running workshops, preparing SOWs, and assisting with business case preparation. • Also had project management experience with internal projects. Waterfall projects included upgrading network records GIS Smallworld and providing support for automation in Gordian UCLL, while agile projects included automating CoreLogic address data and managing the Design Manager project, which involved requirements gathering, training, and documentation.• I had over 13 years of experience working in the GIS team, where I influenced and guided the team to becoming a high performing team delivering high quality solutions and thought leadership. Over this time, I received regular nominations for Vodafone admired awards from people in the business they have worked with or for, in recognition of their ability to consistently deliver high-quality outcomes.

Networks & Services - Network Inventory As a Technical Specialist my roles included the following:Cross-trained and Workflow managed team of 10.As a senior member of the team and a workflow manager, within 3 months of joining the team I was able to work with experienced team members by documenting, training other members using a cyclic weekly roster to transform the dynamics and the way they worked to become a high performing team.Arranged workshops to get all business users of the GIS system on board and get a buy in, to a new way of working as well as them taking ownership of the changes they made in the network and updating the GIS system.Continually improving processes and functionality in GIS, including tools development for semi/full-automation of records capture driving data integrity and efficiencies.Maximised productivity and reduced delays by increasing efficiency and accuracy of data.Proactively identified and solved complex problems impacting operations management and customer connections.Completed mapping of new assets such as Fixed and Mobile network features such as: Copper, Fibre, and rack-mounted equipment, physical and logical connections.

One year contract position with the Electricity, Gas and Telecommunications business units to update the following: Update as built information from contractors (Siemens & Northpower). Maintain GIS network asset using SAP. Provide advice to the Telecommunications business unit (Vectorcomms) regarding fibre asset capture. QA of landbase data from Terralink.