• Oversaw and maintained a diverse server infrastructure, managing storage systems, Azure Active Directory, Microsoft 365, Multi-Factor Authentication, Exchange Online, Active Directory, Group Policy, and identity services in a complex multi-domain, multi-tenant environment • Security and Efficiency Solutions: Spearheaded the deployment of company-wide self-service password reset functionality, enabled single sign-on access for enterprise applications for smoother and more secure user login experience • Streamlined account management and security measures by automating account creation and synchronization, implementing Microsoft Secure Score recommendations, deploying Local Admin Password Solution (LAPS) for all domains, fortifying compliance standards for the organization • Managed robust email security and spam policies utilizing Mimecast, ensuring comprehensive eDiscovery capabilities, implementing retention policies, and conducting thorough mail tracing to fortify organizational communication security • Managed a hybrid identity environment leveraging Azure AD Connect Sync, executing account synchronizations, and facilitating efficient user provisioning for optimized identity management across the organization

• Azure AD & Microsoft 365 Administration: Managed and maintained the Azure AD and Microsoft 365 environment, ensuring seamless integration, user provisioning, and secure access across the organization • Exchange Online Expertise: Led the management and optimization of Exchange Online, ensuring efficient collaboration and communication by overseeing on-premises Exchange servers and cloud-based mailboxes • Single Sign-On Implementation: Deployed and managed Single Sign-On (SSO) solutions, enhancing user experience and security through streamlined authentication across various applications and services • Email Security Enhancement: Implemented robust email security measures utilizing industry-standard protocols (e.g., DMARC, DKIM, SPF), effectively monitoring, managing, and troubleshooting email security issues to safeguard organizational data and communications • PowerShell Scripting & Automation: Developed and executed PowerShell scripts to automate routine tasks, troubleshoot system issues, and engineer solutions, significantly improving operational efficiency and reducing manual workload

• Supported servers, workstations, laptops, printers, and other IT devices for the Engineering and Law Schools in a mixed Windows, Mac and Linux environment • Migrated numerous file shares from old servers or NAS devices onto enterprise Isilon storage • Created, managed and deployed custom Windows images used extensively throughout the environment utilizing Microsoft Deployment Toolkit and SCCM

• Administered and maintained the AD domain, servers, workstations and all IT-related equipment for approx. 200 systems in the Radiation Oncology department, including patient critical systems in accordance with HIPAA and FDA regulations • Provided technical assistance and support for customers of various professional and expertise levels in multiple departments; documented and tracked all support requests in standard ticketing system until resolution

• Supported and maintained in-house desktops, servers, networking devices, and storage systems equipment, including the AD domain and user accounts for the organization • Supported IT systems and hardware for federal government/DoD hardware maintenance contracts, including technical sales for government RFPs and RFQs