- Oversee various IT projects and day-to-day operations at Sho-Link, ensuring our technology infrastructure aligns seamlessly with our organizational vision. Primarily focusing on managing an IT team and implementing effective technology strategies focusing on Microsoft 365, Dynamics, Intune, and Azure.- Promoting strong internal communication to foster a collaborative working environment.

Independent IT Consultant - Provided specialized IT consulting services to small businesses in the Greater Chicago-land Area, with a focus on Office 365 deployment and integration. - Managed all aspects of information technology for small businesses, offering a proactive approach to server and desktop management, network/cloud systems design, implementation, administration, and end-user support. - Collaborated closely with clients to understand their unique business requirements and design tailored IT solutions to meet their needs effectively. - Deployed and integrated Office 365, leveraging its suite of productivity tools and cloud-based services to enhance collaboration and streamline business operations. - Took a comprehensive approach to server and desktop management, ensuring optimal performance, security, and reliability through proactive monitoring, maintenance, and troubleshooting. - Designed and implemented robust network and cloud systems, considering scalability, efficiency, and data security. - Administered network and cloud environments, managing user access, permissions, and security settings. - Provided ongoing end-user support, addressing technical issues, troubleshooting software and hardware problems, and delivering timely resolutions. - Proactively stayed updated on the latest advancements in IT technologies and trends, continuously enhancing knowledge and skills to deliver cutting-edge solutions to clients. - Maintained strong client relationships, demonstrating professionalism, reliability, and responsiveness in delivering IT services and support. - Successfully contributed to the growth and success of small businesses by leveraging technology to improve efficiency, productivity, and overall business performance.

IT Systems Engineer at an ISO/TS 16949-Certified Manufacturing Company - Designed, implemented, and maintained the entire network infrastructure for the company, ensuring its smooth and efficient operation. - Fostered strong vendor relationships, effectively coordinating with external partners to procure necessary equipment and services. - Supported a range of software including Windows Server, Exchange, Progress, Microsoft CRM, Microsoft SharePoint, and VMWare, among others. - Managed networks using Microsoft Active Directory group policies, ensuring centralized control and security. - Developed and implemented a remote network solution for offsite branches and global employees, enabling seamless connectivity and collaboration. - Established and maintained comprehensive backup schemes for the entire corporation, leveraging secure cloud storage for data protection. - Designed and implemented WANs between local factories, optimizing communication and data exchange across locations. - Conducted server and workstation hardware installations, upgrades, and repairs to ensure optimal performance and functionality. - Utilized VMWare VSphere 5.5 to virtualize servers, enhancing high availability, fault tolerance, energy efficiency, and equipment utilization. - Supported platforms including Microsoft Windows Server 2003/2008/2012/2016/2019 Network Administration, Microsoft RDS, VMware, EMC, Microsoft Exchange, Symantec. - Proficient in computer hardware installation, low voltage cable run, terminations, troubleshooting, and management. - Experienced in enterprise wireless networking, WAN configuration, and secure deployment of mobile devices, including BYOD environments.

Senior Technician and Microsoft Certified Professional, Microsoft Certified Solution Provider and Internet Service Provider in the Lake County Area - Provided comprehensive support and maintenance for 70+ client networks based on Microsoft Windows NT/2000/2003 and Microsoft Back Office. - Delivered phone support, on-site support, and troubleshooting services to ensure smooth network operations for clients. - Built servers and desktop PCs, designed and implemented client networks, catering to specific business requirements. - Supported a range of software including Windows 2000 Server/Professional, Windows NT Server/Workstation 4.0, Windows XP/ME/9X, Microsoft Office 97/2000/XP, Microsoft Small Business Server 4.0/4.5/2000, Microsoft Proxy/ISA Server, Microsoft Exchange Server 5.5/2000, Symantec Norton Anti-Virus Corporate Edition, and Veritas Backup Exec. - Installed and implemented Wide Area Networks (WANs), expanding connectivity options for clients. - Installed and supported VoIP based phone systems, integrating telephony with network infrastructure. - Responsible for the installation and troubleshooting of network and phone cabling to ensure reliable communication. - Conducted training sessions for end users on CTI phone systems and various network software, ensuring effective utilization of technology. - Assisted the company in designing sales quotes, providing tailored solutions to meet client needs and maximize satisfaction. - Assumed responsibilities as an office manager, project leader, and lead technician, overseeing project installations and maintenance visits for a team of 6 technicians. - Contributed to the recruitment process by participating in interviewing and hiring technicians, assembling a highly skilled technical team.