As an IT Service Desk Analyst, my role focuses on providing first-line support to all internal users, troubleshooting technical issues, and ensuring seamless IT operations. I handle a range of support requests through phone, email, and ticketing systems, prioritising and escalating issues as needed to maintain productivity and minimise downtime. My day-to-day tasks include diagnosing hardware, software, and network issues, guiding users through resolutions, managing user administration via Microsoft Entra & Active Directory as well as collaborating with other IT teams for efficient issue resolutions. By documenting resolutions and contributing to knowledge bases, I strive to improve service efficiency, enhance user experience, and support the organisation’s overall technology goals.

As an IT Service Desk Analyst in an optical space, I provided critical support to ensure seamless technology operations for healthcare professionals and store colleagues. My daily responsibilities involved responding to technical issues from medical staff, troubleshooting and resolving hardware, software, and network problems, and prioritising urgent requests that impact patient care. I manage support tickets through a centralised system, escalating complex issues to specialised teams when needed. Additionally, I help maintain healthcare-specific applications, ensuring security and compliance with data protection regulations. By proactively managing IT support, I contribute to the efficiency and reliability of healthcare services, ultimately supporting high-quality patient care.

I ensured the smooth running of hotel operations, providing exceptional guest experiences and supporting the team across all departments. My day-to-day responsibilities include overseeing check-ins and check-outs, handling guest inquiries and complaints, and ensuring rooms and facilities meet our high standards. I coordinate with housekeeping, maintenance, and front desk staff to ensure all areas run efficiently, especially during peak times. I also monitor safety protocols and address any issues that arise promptly. By maintaining a strong guest focus and fostering teamwork, I help create a welcoming atmosphere that elevates guest satisfaction and loyalty.

As a Kitchen Manager, I oversaw the daily operations of a high-performing kitchen, ensuring smooth service, top-quality food, and a positive work environment. My day-to-day responsibilities include managing inventory, ordering ingredients, and monitoring food costs to maintain budget goals. I lead, train, and schedule kitchen staff, promoting teamwork and adherence to safety and sanitation standards. From preparing and plating dishes to maintaining equipment, I ensure every meal meets our quality standards. By optimising workflows, coordinating with front-of-house teams, and responding to any issues, I strive to deliver exceptional dining experiences that keep guests coming back.