Anthony Gilbert Email & Phone Number

Roseville, California, United States

● Provide customers with world-class customer service to ensure high client retention rate.● Be supportive and collaborative partner installers can rely on.● Strategically partner with installers on ways to improve customerexperience.● Handle escalated cases effectively, demonstrating empathy andprofessionalism while resolving complex issues.● Communicate with installers regarding past, present and futureprojects.● Effectively manage pipeline of projects to completion.● Conduct monthly partner due diligence checks and audits.● Ability to analyze data and spot trends.● Conduct collaborative investigations into possible fraudulent orsuspicious activities and elder abuse.● Record accurate and efficient records in Salesforce.● Collaborate with managers to provide customer feedback andrecommend operational changes to meet emerging trends.● Consult with consumer attorney's regarding concerns about projectsand loan agreement terms.● Work closely with legal department to ensure all necessary records areavailable to assist with any demand letter received.

Roseville, California, United States

● Responded to and processed all customer calls in prompt and professional manner.● Determined probable nature of each call by listening carefully, researching customer accounts and asking questions for clarification.● Provided clear information to callers as needed.● Always communicated clearly and respectfully with callers, restating information when necessary to ensure caller's understanding. ● Informed callers of any fees, policies or procedures that may affect outcome of their call.● Processed customer payments, as necessary.● Inputted clear, complete and concise documentation in call logs.● Adhered to service level and telephone availability standards.● Worked with team to identify issues that impede quality customer care.● Other duties as assigned.

Baton Rouge, Louisiana, United States

● Offered program to members eligible for free over phone Health Coaching, being offered through their health insurance.● Provided accurate and detailed information to members interested in receiving additional assistance with managing their health.● Completed enrollment.● Scheduled appointments with health coaches.● Updated clinical systems as necessary with new/corrected memberinformation.

Baton Rouge, Louisiana, United States

● Responded to technical support needs of customers.● Identified and solved technical issues with diagnostic tools.● Remained up to date on latest technology and solutions applicable tocompany products.● Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.● Scheduled technician to do repairs when necessary.● Up sell when possible.● Performed to call center metrics.

Sacramento, California, United States

● Customer follow-up ensured that clients were satisfied with company products and services by doing follow-up calls.● Conflict resolution responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.● Managed quality communication, customer support and eligibility information for each client.● Provided accurate information and researched information as needed.● Completed application and enrollment.