Anthony Dispenza Email & Phone Number

Cassville, Missouri

Assisted in Managing, Maintaining, and Preparing All Accounting for 13 years, and Assisted in Preparing All Tax ReportsInstalled and Maintained All Computer, Electronic, and Other Equipment including Small and Large AppliancesVehicle and Tractor Operation, Repair, and MaintenanceConstruction, Carpentry, Electrical, Plumbing, and General Maintenance

Springfield, Missouri

Answer customers tax questions on Turbo Tax AnswerXchange and assist Tier 1 Getting Started RepresentativesAssist customers with Turbo Tax software, billing, installation, trouble shooting, printing and filing returns

Wichita, Kansas

Resolve customer calls for analog and digital video, DVRs, HD, High Speed Internet, and Digital TelephoneDirect customers via phone calls utilizing troubleshooting methods, and multiple internal toolsEducate and advise customers on multiple electronic devices including TVs, VCRs, Computers, DVRs, etc.Assist customers with the use of internet browsers, email, changing passwords, recording, TV guides, remotes, etc.Help customers configure and install software, modems, routers, and assist in setting up TCP/IP settingsHandle complex billing calls by comprehensively explaining issues to customers and support personnelWhen warranted issue credits to customers for lack of service or unpleasant customer service interactionsMake corrections to customer accounts with regards to sales orders, services, or incorrect contact information

Wichita, Kansas

Organize and coordinate events, make sure all meeting rolls are fulfilled in a timely manager, track times of roles, give speeches, and evaluate other’s speeches and performance

Wichita, Kansas

Appointed volunteers, deciding on which would and would not be used on a project Presided over other employees, watching over their work and time managementCoordinated events and dances, deciding on times, venues, and themesManaged supply inventory and performed general maintenance dutiesRepaired computers and maintained lab, helped students with computer related issues

Wichita, Kansas

Invited speakers to meetings, coordinated company visits, facilitated activities during and between meetingsIntegrated projects between WTC (World Trade Council) and IBSSA, recorded monthly corporate conferences

Wichita, Kansas

Supervised photo lab, maintaining certain safety standards, insuring that there is enough clean chemicals, paper, and supplies Evaluated and graded student homework projects and insured that all items are used in a safe mannerSupervised and instructed students on the proper use of photo equipment and photo lab, allowing access to lab based on performance

Certificate, As400 & Rpg / Ile, Completed With Certificate

Studied the use and syntax of the AS400 and OS400 operating system. Learned RPG / ILE programming language.

Bfs, Field Study In German

Activities and Societies: Additional Study in International Management and European Economics

Mba, Business Administration

Bba, International Business

Activities and Societies: Minors: German, Management, Economics