Anthony Downing Email & Phone Number

Columbia, Tn, Us

Mt. Pleasant, Tn

• Support Hardware/Software issues in person and using remote software (RDP and VNC)• Hirschman and HP ProCurve switches• Rockwell Factory Talk Software: View, Historian, Vantage Point, TransAction Manager• Allen-Bradley PLC's• Manage 8 Servers using Server 2008 and Server 2012 (Active Directory, Exchange, SQL) • 60 Workstations using Windows XP, Vista, Windows 7 and OSX Lion• Maintain 2 Networks (Including 10 Ruckus APS and 8 Switches connected by Fiber and Cat5)• Installing Cat6 Cabling and Fiber and Terminating the Connections• Implementing Gigabit Network • Maintain Fortigate Firewalls and VPN Connections• Maintain Server Backups using Symantec• Managing Outside Vendors• IT purchasing• IT Budget (creating and maintaining) • Maintain Microsoft Lync (VOIP) Phone System

• Support Hardware/Software issues by phone and/or remote software using RAdmin, VMWare, GoToAssist and RDP.• Work and support Active Directory and Exchange 2003, Windows XP, Vista, and Windows 7, Server 2003 and Server 2008.• Configure Create and configure OU ‘s and Group Polices, • Monitor and maintain network infrastructures using HoundDog software• Configure Sonicwall Firewalls• Performing Helpdesk functions i.e. taking calls and entering tickets into AutoTask, Create documentation on Procedures• Configure and Monitor server backups using Zenith, Symantec, and vRangerpro• Restore backups images to virtual environment

• Support Hardware/Software issues in office or by phone using remote software• Create and Maintain Laptop and Desktop Images • Support issues with AS400, Cisco Servers and PC's with Windows XP, Vista, and Windows 7• Work in Active Directory to maintain Users PC's, and users accounts• Working with programmers on software issues/development• Troubleshoot software and hardware on Dell Laptops, Dell Desktops and Panasonic Toughbooks • Inventory - Management, Reporting, Research and product testing.• Working on group and self directed projects• Performing Helpdesk functions i.e. taking calls and entering tickets and resolving tickets in Remedy• Implementing, training and supporting users on software• Troubleshooting and supporting LAN and wireless network issues• Correcting conflicts and resolving data issues in the AS400

• Collected money from overdue accounts • Assisted customers w/ problems and provided solutions.• Provided Customer Service for Ford • Working with accounts payable to set up payments

• Assisted customers in reinstalling Operating Systems• Assisted customers with hardware and software installations• Diagnosed major and minor hardware and software problems • Located and dispatched replacement parts for customers• Provided Customer Service for Dell