Reduced average handle times by 20% through efficient problem-solving aligned with company technical policies, leading to higher team performance metrics.Achieved a 95% customer satisfaction rate, surpassing the department target by 5% through effective communication and technical expertise, contributing to a positive customer experience and brand loyalty.Resolved over 1000 technical issues, specializing in iOS system troubleshooting, which led to a 30% decrease in customer repeat calls, ultimately enhancing operational efficiency and customer trust.

Created and taught an engaging web development curriculum for classes of 10-15 middle school students, fostering their interest in programming and enhancing their technical skillsAssisted in configuring and troubleshooting Windows 10 and Linux Systems, ensuring smooth operation and support for students, thereby enhancing the educational experience.