• Developed and maintained ThoughtSpot and Power BI dashboards to deliver actionable insights, driving informed decision-making and enhancing visibility into ITSM trends and service utilization.• Engineered a Python-based data scraping platform, streamlining data collection processes and significantly reducing project turnaround times through advanced analytics.• Utilized Python and SQL to perform comprehensive data analysis and manipulation, supporting product release strategies and providing strategic insights for business growth.• Collaborated with program managers to support product releases and development efforts, ensuring alignment with business objectives and optimizing project outcomes.• Managed detailed project reporting using Excel and JQL, improving accuracy and providing critical information for strategic planning and decision-making.• Built and implemented forecasting models with machine learning and statistical methods to enhance trend predictions and optimize resource allocation.• Automated ticket submission data capture to ensure precise reporting and improve overall data accuracy and reporting capabilities.• Created documentation for data processes, forecasting models, and reporting methodologies to facilitate knowledge sharing and enhance team efficiency.• Drove continuous improvement by integrating emerging technologies and refining processes to maintain high standards of data analysis and operational excellence.