Anthony Hamilton Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

I am a senior manager in the Technology Operations team. I manage oversight of critical Technology Services provided from NatWest Group Technology, ensuring that the performance and delivery or these services meets the needs of our business colleagues and customers. My responsibilities include:• Responsibility for the oversight of technology services provided from NatWest Group Technology, through the monitoring of monthly performance and risk MI, service levels, and customer impacting incidents, and ITIL related metrics.• Coordination of monthly Technology Service and Risk Meeting with NatWest Group and UBIDAC Technology Forum, chairing meetings and tracking outcomes from these forums.• Providing support and advice to business colleagues to ensure that service levels of critical applications meet their expectations.• Responsible for providing technology kit and collaboration tools to colleagues, in order to ensure that their working from home technology needs are met during and beyond Covid • Subject Matter Expert on service management and governance for the deployment of Public Cloud for UBIDAC.

Dublin, County Dublin, Ireland

I supported the Banking Operations departmental head with management of their Risk and Control profile. My responsibilities included:• Coordination of departmental risk board, chairing meetings and preparing decision papers for Services Risk Committee.• Management of the departmental risk profile t, ensuring compliance with Control Environment Certificate (CEC) expectations.• Management and tracking of regulatory and mandatory change initiatives impacting the department, ensuring accurate and timely reporting to overall bank forum.• Business Continuity Subject Matter Expert for Services division.

Dublin, County Dublin, Ireland

I have held a number of positions within Banking Operations since I joined the bank, working at management level since 2005. This has provided me with exposure to a wide range of tasks processes and customers. My responsibilities have included: • Payment Support Manager (2005 – 2007) managing a team of 18 staff members to support the processing of customer electronic payments• Lending Operations Manager (2007-2012) working as a manager to support the back office needs for large corporate customer property loans• Lean Sustainability Agent (2012 – 2014) supporting process redesign and improvement for Corporate Service Operations• Extensive Stakeholder management across various departments and products in UBI DAC• Vast experience in managing teams to ensure standards high performance, staff training and development