Anthony Harris Email & Phone Number

Marietta, GA, US

Carmax Auto Finance

• Stood up new department to maximize efficiencies and compliance readiness of new proprietary CRM software, company wide.
• Knowledge and understanding of all State/Federal collections laws and compliance. (CFPB, UDAAP, Etc)
• Serving as point of contact with business owners and tech team product owners to introduce product enhancements
• Maintaining company values and strategic initiatives when decisioning internal and external projects
• Controlling/Reducing business losses using KPIs to protect the bottom line on P&L read outs
• Resolving and documenting all customer escalations/resolutions in Customer Complaint Tracking System while point of contact

Greater Atlanta Area

Greater Atlanta Area

• Reported directly to CEO, responsible for day-to-day operations of 75+ managers, contractors, and vendors
• Recruited and trained new contractors, as well as develop current contractors into leadership roles
• Developed and implemented new technology to improve contractor efficiency and accountability
• Presented our products and services to vendor groups at industry events
• Created audit system to identify KPI and ROI on all projects the company was involved with
• Served as main point of contact with corporate property management teams to resolve any resident/management escalations

Greater Atlanta Area

Provide support to front-line associates in an ever expanding contact center environment. Resolve customer issues in an efficient manor, while providing industry leading service. Work directly with vendors to ensure accurate, cost effective results.

Network with other managers to develop an understanding of all operations by analyzing sales reports, P&L’s, and inventory shrink. Responsible for researching and executing inventory reports to fufilll product needs. Meet and exceed goals using department specific KPI’s. Manage $1,000,000+ of inventory along with up to 30 associates using supply chain.

Provide support to the department by serving as a second in command to department managers. Analyze and forecast inventory efficiently throughout the grocery department using supply chain software in order to fulfill product stock needs. Execute implementation of new products and procedures by training the department as needed. Help manager with input on.

Responsible for maintaining in-stock conditions of all products in a given sub department of grocery (Dry, Dairy, Frozen, etc.) using inventory methods focused around a 1:1 needs/order. Work in a team oriented environment while always providing industry leading customer service. Grow relationships with our vendors by having quarterly meetings.

Certificate, Web Page, Digital/Multimedia And Information Resources Design

High School Diploma