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Drew Harmon is listed as Content, Engagement, AI Utilization and Copywriting at Zillow, a company with 1 employees, based in Farmington, Michigan, United States. AeroLeads shows a work email signal at twitter.com and a matched LinkedIn profile for Drew Harmon.
Drew Harmon previously worked as Senior Engagement Marketing Specialist at Zillow and Senior Content Strategist at Twitter. Drew Harmon holds Bachelor'S Degree, Broadcast Journalism from Michigan State University.
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AeroLeads found 1 current-domain work email signal for Drew Harmon. Compare company email patterns before reaching out.
Creating informative, conversational and fun user content to educate and assist using writing, video content, help center and support articles and social media. I've managed high volume content at scale, built and maintained user-facing help centers, increased user awareness of product capabilities and decreased overall support contact due to greater user resources and understanding with sharp, focused writing and smart video usage. I've also acted as a support agent and manager to assist users in getting the help they need while seeing where the gaps in our product may be and what we can do to fix it. Specialties: WritingVideo creationContentContent creationBloggingVideo editingSocial media Content strategy Customer serviceCustomer supportProject managementPublic speakingEditingResearchMetrics/AnalyticsTechnology/Platforms:IntercomZendeskG Suite Final Cut ProOffice WordpressSalesforce
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A career timeline built from the work history available for this profile.
Seattle, Washington, US
-Launched engagement and utilization content strategy across multiple product lines-Built team branding and style guidelines to be utilized across all communications -Synchronized existing content resources across multiple product lines to unify processes, governance and quality -Collaborated with stakeholders across multiple organizations to build content.
San Francisco, CA, US
-Leading content strategy for content moderation and enforcement at Twitter-Crunching data on customer journey, user needs, and feedback trends to build, enhance, and continuously improve outbound communications across several channels-Improve agent experience in support workflows so they can find what they need, when they need it to increase efficiency.
San Francisco, CA, US
- Create, update and maintain 1:1 customer-facing support content- Strategize customer journey through support interactions - Collaborate with product, operations, policy and legal to ensure content accuracy - Shape and continuously update the voice of 1:1 support content - Identify success metrics and measure for improvements
US
-Built Help Center optimized for onboarding and product application for emerging startup -Mapped out customer support journeys for trending issues in customer experience-Utilize data in onboarding journey to isolate pain points and create additional content to enable self-service for new adopters-Acted as primary customer support representative during soft.
Durham, North Carolina, US
-Wrote, edited, and maintained customer-facing support content, including documentation, help center materials, customer onboarding, and video-Managed five support agents globally to provide reliable and consisten 24/7 support -Created and maintained company’s first standardized response templates and optimized experience for top trending support.
Create sharp, professional media content to increase engagement, enhance brand awareness and (sometimes) sell tickets. Generate UX content for users to empower usage and strengthen product impact using website, email and social media content. Add video content online via YouTube and social media with campaign views frequently above 5,000.Write, direct and.
Oakland, CA, US
Began as Customer Service Representative and eventually handled over 50% of all incoming support phone calls and processed over 60% of all incoming department claims paperwork.Promoted to Customer Service Manager after 9 months due to high output and efficiency.Promoted to Account Manager for more direct interaction with clients.Aided in revamping user.
Began as Traffic Producer, promoted to on-air Traffic duties and eventually on-air Weather and Traffic for daily morning shifts. Choose top stories, stack the rundown with news elements accordingly and build graphics with station branding and deliver live on television for up to 28 weather/traffic breaks per shift. Moved the weather/traffic department into.
New York, NY, US
Handled both standard News Anchor duties and Traffic Reporter responsibilities, switching from the Newsroom to the Traffic Studio. News duties included selecting stories, collecting and editing audio for broadcast, writing news copy and then delivering news reports at regular intervals with new content for various 4-and-7-minute segments. Traffic reports.
Other employees you can reach at zillow.com. View company contacts for 1 employees →
Nicholas Stevens
Colleague at ZillowSeattle, Washington, United States, United States
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JC
Jill Cook
Colleague at ZillowWhite Lake, Wisconsin, United States, United States
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AP
Anthony Parker
Colleague at ZillowCincinnati, Ohio, United States, United States
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AB
Amanda Blanch
Colleague at ZillowPunta Gorda, Florida, United States, United States
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QB
Quintin Beltran
Colleague at ZillowTaboão Da Serra, São Paulo, Brazil, Brazil
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MA
Mariam Adams
Colleague at ZillowMilwaukee, Wisconsin, United States, United States
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JA
Jen Anowski
Colleague at ZillowCharlotte, North Carolina, United States, United States
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DA
Donna Andrews
Colleague at ZillowSeattle, Washington, United States, United States
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BK
Barry Kimbal
Colleague at ZillowSt Paul, Minnesota, United States, United States
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RP
Ryan Panicali
Colleague at ZillowBaltimore, Maryland, United States, United States
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Quick answers generated from the profile data available on this page.
Drew Harmon works for Zillow.
Drew Harmon is listed as Content, Engagement, AI Utilization and Copywriting at Zillow.
AeroLeads has found 1 work email signal at @twitter.com for Drew Harmon at Zillow.
Drew Harmon is based in Farmington, Michigan, United States while working with Zillow.
Drew Harmon has worked for Zillow, Twitter, Spoke, Datanyze Inc., and Freelance Self-Employed.
Drew Harmon's colleagues at Zillow include Nicholas Stevens, Jill Cook, Anthony Parker, Amanda Blanch, and Quintin Beltran.
You can use AeroLeads to view verified contact signals for Drew Harmon at Zillow, including work email, phone, and LinkedIn data when available.
Drew Harmon holds Bachelor'S Degree, Broadcast Journalism from Michigan State University.
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