Tony Hetrick Email & Phone Number

Oxnard, California, United States

Oxnard, California, United States

Oxnard, Ca

Manage and operate bike and winter sports repair shop. Trained and certified by Barnett Bicycle Institute (BBI), Colorado Springs, CO.

Oxnard, Ca

Oxnard, Ca

Action Sports!

Oxnard, Ca

Ojai, Ca

I am currently working as a independent contractor while I search for a retail sales management position with a dynamic company that is obsessed with delivering a superior customer experience. I also want to continue building and working with teams that are driven to go above and beyond expectations and wow their customers in order to forge long term relationships with them. As an independent contractor, I specialize in construction repair and remodeling, including interior and exterior painting, tile layout and installation, drywall mudding and texturing, hardwood flooring layout and installation, and plumbing and electrical repair and installation.

Oxnard, Ca

Tahoe City Main Store And Tahoe City Dam Outlet

After earning my college degrees I decided to pursue my passion for skiing and my love of the outdoors and the mountains in Lake Tahoe. Over the past 13 years I have channeled that passion into a career in the Snow Sports Industry at a specialty retailer, Porters Sports, and its online counterpart, PortersTahoe.com. All in all, since my earliest job outside of my parents’ dairy farm I have worked in the Customer Service Industry for over 20 years. During my time at Porters I have managed three of our four bricks-and-mortar locations: currently at the Tahoe City Main Store (TC) and the Tahoe City Dam Outlet (DO), and previously at Incline Village (IV). At all three locations I increased the efficiency and functionality of the stores by improving the product merchandising and layout, improving the utilization of sales floor and back stock storage area footprints, and through low-cost renovations. I created and built unifying functional displays for ski boots, snowboard boots and bindings, and helmets that are used at the TC, IV, and Truckee retail stores. I streamlined the repair shops and rental shops of the TC and IV retail stores to improve customer throughput and experience, decrease customer wait times, and decrease payroll. I also improved equipment layout and storage that has resulted in better care of our equipment and our customers’ equipment. I enjoy creating and maintaining long-standing relationships with my customers by providing them with custom boot fitting, equipment, clothing, and accessories that fits their current and future needs. At times, giving “Raving Fans” customer service means referring them to a competitor when I don’t have something that is truly right for them. I have a desire to continue learning new aspects of the Snow Sports Industry, including business practices in general. I strive to continue improving my skills and I enjoy sharing my knowledge and experience with my customers and employees alike.

Incline Village

Responsible for training my staff and co-manager, creating a culture for providing and maintaining an excellent level of customer service and satisfaction, staff scheduling, preventing shrinkage, maintaining payroll within budget, and achieving sales goals.Designed, lead, and implemented a long-term remodel and overhaul of store layout during business hours without closing store or interrupting customer experience or sacrificing excellent customer service.

Incline Village

Responsible for opening and closing store, cash handling and deposit, maintaining inventory accuracy, preventing shrinkage, solving customer problems, store cleanliness and presentation, and guiding and directing other employees during days and shifts that store managers were not present. Provided excellent customer service, product knowledge, custom boot fitting, and ski and snowboard service work to our customers.

Rancho Cucamonga

Provided excellent service to guests in a high volume location (1000 lunch and dinner guests daily) of a casual family restaurant chain known for its high quality customer service and revered for its extensive menu selection and generous portions of ribs, steaks, soups, salads, sandwiches, desserts, and unique cocktails.

Incline Village

Gave excellent food and wine service to affluent clientele in one of North Lake Tahoe's finest restaurants. Gained extensive knowledge in wine and food pairings and etiquete. Responsible for closing and locking up restaurant and overseeing nightly teardown, cleanup, and reset after the service of 200-220 dinner guests and 50-100 bar guests. Responsible for collecting deposits from cash sales from other servers and for collecting tip outs from other servers to bar, bussing, expediting, and kitchen staff.

Incline Village

Started with zero knowledge of the retail ski & snowboard industry. Quickly learned basic bootfitting, retail sales, and ski and snowboard repair and service. During second winter season became the second highest commission earner in equipment sales. Continued learning and acquiring skills to provide excellent customer service, product knowledge, custom boot fitting, and ski and snowboard repair and service work to our customers.

B.S., Electrical Engineering

B.S., Physics