I am responsible for planning and delivering capability uplift and change in data and information management for South East Water.I am responsible for the delivery of all program uplift and implementation activities, as well as building organisational capability to maximise employee adoption and improve data assets. I also deliver a data maturity baseline and reporting.

I helped businesses with:- Business strategy- Service and experience design - Digital strategy- Process improvement- Leadership and culture improvement

My responsibilities included:- Leading multidisciplinary teams to define desirable and feasible solutions to community problems and drive experience ownership across the business.- Collecting and understanding experience feedback and data and generating alignment with decision-makers.- Understanding the current organisational state and strategically influencing decision-makers across departments for better experience outcomes.- Developing strategic plans, processes and… Show more My responsibilities included:- Leading multidisciplinary teams to define desirable and feasible solutions to community problems and drive experience ownership across the business.- Collecting and understanding experience feedback and data and generating alignment with decision-makers.- Understanding the current organisational state and strategically influencing decision-makers across departments for better experience outcomes.- Developing strategic plans, processes and principles that help achieve delivery across enabling teams and the organisation.- Driving the design and delivery of digital products overseeing the end-to-end product lifecycle from inception to launch.- Providing guidance and leadership on organisational experience direction and initiatives.- Leading Beyond Blues' digital team in an acting capacity for 4 months.My key achievements were:- Designing a CX Led transformation program plan- Leading a multidisciplinary team to deliver improvement through large amounts of organisational change- Leading the digital department to deliver digital experience improvementsI chose a redundancy package in October 2023 and am actively seeking a suitable role in:- Team leadership- Customer Experience Design- Continuous Improvement- Digital Experience Design and Delivery- Project Delivery Show less

My responsibilities included:- Leading multidisciplinary teams in customer research projects to understand and define customer problems and strategically build support for change.- Forming multidisciplinary teams to develop and prioritise feasible improvement initiatives for staff and customers.- Driving the design and delivery of digital experiences and overseeing the end-to-end product lifecycle from inception to launch to ensure best-in-class digital experiences.- Procurement… Show more My responsibilities included:- Leading multidisciplinary teams in customer research projects to understand and define customer problems and strategically build support for change.- Forming multidisciplinary teams to develop and prioritise feasible improvement initiatives for staff and customers.- Driving the design and delivery of digital experiences and overseeing the end-to-end product lifecycle from inception to launch to ensure best-in-class digital experiences.- Procurement and management of external service providers including contract development and process improvement.- Engagement with external business partners (e.g. other Councils and tiers of Government) to leverage faster, smarter and more cost-efficient digital product solutions.- Overseeing and managing lead requirements discovery, solution design, user story writing, feature development, and user acceptance testing.Some of my key achievements were:- Establishing a validated pipeline of improvements and features to drive digital service completions and improve user experience.- Recruiting, establishing and empowering a new team of digital specialists to drive project delivery.- Leading the delivery of a new community engagement platform and digital services.- Spearheading new digital experiences to support businesses during COVID lockdowns.- Leading the procurement and delivery of a new AI chat channel.- Establishing a customer-based user testing group and on-time UX research process whilst in COVID lockdown. This group had over 3000 engaged customers providing insights into improvements.- Driving collaboration and partnerships with state and local government for better customer outcomes. This includes negotiating a partnership with Service Victoria for identity technology.- Delivering digital transformation projects with key business areas to ensure high adoption and a smooth change process. Show less

My responsibilities included:- Engaging and collaborating with departments in digital service improvement programs to meet organisational objectives.- Identifying and developing process improvements and driving departmental cultural change.- Developing continuous improvement methodologies that enable departments to self manage and improve staff and customer experience.- Developing and facilitating discovery workshops that promote cross-departmental collaboration and achieve… Show more My responsibilities included:- Engaging and collaborating with departments in digital service improvement programs to meet organisational objectives.- Identifying and developing process improvements and driving departmental cultural change.- Developing continuous improvement methodologies that enable departments to self manage and improve staff and customer experience.- Developing and facilitating discovery workshops that promote cross-departmental collaboration and achieve objectives.- Defining project and program level benefits and evaluating success.- Planning, conducting and evaluating digital product customer testing.- Identifying, evaluating and developing ways to improve my team and our culture.- Making formal project and program recommendations to governance bodies where required.- Educating teams about Agile methodologies where appropriate.- Developing content strategies that meet customer needs and provide a continuous cycle of data-driven improvements.- Designing a user experience that makes online service interaction as seamless as possible. Show less

I researched, developed, implemented and evaluated all marketing strategies for Step Global. I also manage other key business functions like pricing trends and alignment, customer service improvements and supplier and stakeholder management. I implemented Agile methodologies and tools to improve service delivery to our customers.

Developing promotional campaigns and brand activations.Managing direct marketing communications for reward and loyalty programs.Brand development and management.Management of web development and digital marketing projects.Training and leading an Account Coordinator.Expanding existing client contacts and providing new opportunities for the business.Creating marketing strategies to deliver key objectives.Managing all parts of project delivery including market research,… Show more Developing promotional campaigns and brand activations.Managing direct marketing communications for reward and loyalty programs.Brand development and management.Management of web development and digital marketing projects.Training and leading an Account Coordinator.Expanding existing client contacts and providing new opportunities for the business.Creating marketing strategies to deliver key objectives.Managing all parts of project delivery including market research, devising strategy, creative direction, execution and reporting. Show less

Managing national consumer promotions for large FMCG clients (e.g. Procter & Gamble).Product packaging and positioning.Trade marketing and communications.Retail launches for major products.Distribution channel marketing and development.Managing all parts of project delivery including research, strategy, creative direction, execution and reporting.

Marketing Advisor for Janssen-Ortho (Johnson & Johnson)