● Lead implementation of credit learning solutions for 50+ financial institutions with accounts totaling more than $10M● Finance functions include tracking and forecasting revenue and margins generated by client training projects, monitor and report training usage leading to increased contract renewal rate, identify additional products useful to clients leading to increased revenue, and invoicing clients per contract terms● Act as primary point of contact for ongoing client support specifically pertaining to the Moody’s Learning Management System (LMS), in-person and virtual classroom training, and reporting needs● Identify areas for internal process improvement within Sharepoint and Salesforce databases, engage all key stakeholders, and create new processes which are then implemented to global team● Developed onboarding program for new training coordinators

● Developed school’s first-ever swim program; coach and train 30 student swimmers (aged 14-18) of all skill levels● Organize yearly fundraiser and stroke clinic benefiting the Montgomery County Special Olympics; raised $15K+

Manage client load of over 125 financial institutions and individuals from all over the world whose contracts total more than $5M. • Collaborate with Sales and Legal Teams to draft new and renewal contracts.• Work directly with multiple clients to schedule trainings, process enrollments and product orders, and organizae instructor-led classes• Utilize Salesforce to provide ongoing client support and maintain client records and data. • Manage and communicate logistics and scheduling for course instructors as well as order and ensure the production of material for all client classes

● Monitored key performance indicators (KPI) and expenses to maintain budgeted margins. Devised predictive financial models based on current sales and marketing performance and incorporating any future initiatives● FP&A responsibilities included developing $70M yearly budget for entire organization; creating monthly/daily budgets across multiple product lines teams, and forecasts for Sales and Marketing departments based on historical quantitative analysis of departmental performance. Presented Sales and Marketing performance report to Executive Leadership Team bi-weekly● Change Management projects included expanded service and sales geographic footprint with goal of growing sales and customer base 20%. Redesigned sales payroll system in SAP (to increase transparency for employees); slashed payroll run time from 8+ hours to 2 hours● Created and supervised data team to produce regular reports from SAP which allowed business to make critical decisions in real-time

● Directed 6 customer service representatives to ensure organizational compliance with Center for Medicare & Medicaid Services (CMS) standards. Organization passed two audits conducted by CMS while under my oversight● Developed, tested, and implemented new standard operating procedures in collaboration with Operations, Quality, and IT teams that maximized operational efficiency and accountability● Led multiple data analysis projects for senior leadership including file audits and quarterly complaints analysis● Managed, processed, and triaged complaints from patients and employees of CHAP’s 5000+ community and home based healthcare agencies

● Facilitated dynamic partnerships between local school districts and businesses to develop relevant curriculum for K-12 students to increase college and workforce readiness● Championed new business development; grew business members from ≈ 30 to 50+● Coordinated communications with strategic partners and member companies—authored weekly newsletter, managed blog/website, and strategized social media use; increased newsletter readership by 200% and email open rates from 10% to 20%● Managed contact databases and oversaw materials management, conference scheduling, and grant proposal writing

● Provided instruction across all subjects and support for autistic and general education children (grades 7-12) in an inclusion setting● Assisted social workers, special education teachers, coordinators, and staff in accommodating curriculum based on IEP and school district regulations

* Assisted special education instructors, social workers, and occupational and speech therapists in a school dedicated to emotionally handicapped kidsWorked in a classroom dedicated to mentally handicapped children in grades K-5

* Managed and trained pool staff of over 100 lifeguards, responsible for pool maintenance, handled all questions and concerns for patrons, and prepared and maintained safety reports and lifeguard records